: Store Executive Department: Store Operations / Client Support Reports To: [Store Manager / Owner]] Employment Type: Full-Time About the Role We are looking for a Store Executive to manage our walk-in customer experience and serve as the primary point of contact for client communication and coordination between our design and paint teams. This role blends front-of-store presence with client support responsibilities — you'll be the person clients rely on for updates, requirement gathering, and smooth communication across teams. This is a growth-oriented position: you'll start with core store execution responsibilities and be trained into client support and project tracking over your first few months.

Key Responsibilities Store & Walk-In Management Welcome and assist walk-in customers, understand their requirements, and guide them through our offerings Maintain store presentation and ensure a professional, organized customer experience Handle day-to-day store operations as assigned Client Coordination & Support Serve as the point of contact for existing clients regarding project progress (design and paint work) Gather client requirements and changes, and accurately relay them to the relevant internal team (design/paint) Proactively update clients on project status, timelines, and any changes Log and track all client interactions and project updates using our CRM Flag conflicts, delays,



or design/scope changes to the appropriate team and follow up until resolved Communicate clearly with clients when a decision or approval is pending — set expectations on turnaround time without overpromising Cross-Team Communication Liaise between clients and the design/paint teams to ensure information flows accurately in both directions Escalate unresolved client concerns to the Store Manager/Owner in a timely manner What This Role Is NOT This is not a sales or negotiation role — pitch and deal-closing is handled by the sales team This role does not have authority to approve or reject design/paint decisions — it is a coordination and communication function Requirements Prior experience in retail, front-desk, customer service, or coordination roles preferred Strong communication skills — comfortable speaking with clients in person and over the phone Organized and detail-oriented; comfortable using a CRM or willing to learn (training provided) Ability to multitask between in-store duties and client follow-ups Calm, professional demeanor — especially when relaying delays or handling client concerns Basic computer literacy (email, spreadsheets, CRM tools) Nice to Have Experience in interiors, design, home improvement, or related industries Prior experience in a customer support or client servicing role Growth Path This role is designed to grow. Over the first 60–90 days, you will be trained on: CRM usage and client interaction logging Client communication protocols, including how to handle delays, changes, and escalations Cross-team coordination workflows with design and paint teams Solid performance in this role can lead to expanded responsibility and compensation review as client coordination duties grow. We are a startup, and we expect candidates to be flexible and willing to go beyond their defined line of duties when the business needs it.

📌 Store Executive (Vadodara)
🏢 PixaCrafts
📍 Vadodara