i. Define and monitor performance metrics for the team ii. Ensure adherence to SLAs and maintain storage performance standards iii. Prepare SOPs, runbooks, and documentation for operations iv. Lead technical escalations and coordinate with OEM/vendors v.
Analyze complex issues and provide solutions vi. Apply advanced troubleshooting techniques and decision-making vii. Identify risks and implement mitigation strategies viii. Work across teams to drive outcomes ix.
Manage BAU operations and support IT strategy execution x. Ensure uninterrupted IT services and coordinate with user groups xi. Manage service levels, resource planning, and coordination xii. Support selection of storage hardware/software solutions xiii.
Drive process improvements in service delivery xiv. Provide support to design and presales teams xv. Handle audit requirements and documentation submissions xvi. Manage BCP, DR activities, and outage recovery xvii.
Configure monitoring alerts and optimize thresholds xviii. Perform trend analysis for proactive issue management
Supported Storage Technologies
Dell EMC
Hitachi
NetApp
Brocade switches
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📌 Storage Admin (Mumbai)
🏢 NR Consulting
📍 Mumbai
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