We are looking for a Leadership SRE to take ownership of the BHIM platforms application stability, reliability, and continuous improvement. The ideal candidate will bring solid expertise in DevOps, CI/CD, and Site Reliability Engineering (SRE) practices while leading maintenance initiatives, managing critical incidents, and driving automation and operational excellence.

Key Responsibilities 1.

Application

Maintenance &

- Reliability - Own end-to-end maintenance and support of BHIM applications, ensuring high availability, performance, and scalability.
- Lead incident management, root cause analysis (RCA), and issue resolution for production systems.
- Identify and resolve performance bottlenecks, defects, and system vulnerabilities.
- Implement proactive monitoring and alerting frameworks to minimize downtime.
- DevOps, CI/CD &
- SRE Enablement - Drive adoption and optimization of DevOps practices, CI/CD pipelines, and automation frameworks.
- Work closely with engineering teams to improve deployment reliability, release cycles, and rollback strategies.
- Implement SRE principles such as SLIs, SLOs, error budgets, and system observability.
- Enhance system resilience through capacity planning, failover strategies, and chaos testing (preferred).
- Leadership &
- Team Oversight - Provide technical leadership and guidance to software maintenance and support engineers.
- Define KPIs, SLAs, and operational metrics for system performance and team efficiency.
- Foster a culture of ownership, accountability, and continuous improvement.
- Act as a technical escalation point for high-impact incidents. 4.

Process

Excellence &





- Automation - Establish and improve maintenance processes, including patch management, version control, and release governance.
- Drive automation in monitoring, deployment, and incident response to improve operational efficiency.
- Ensure adherence to ITIL practices and service management frameworks.
- Stakeholder &
- Cross-Functional Collaboration - Collaborate with development, infrastructure, security, and business teams to align maintenance with business goals.
- Provide regular updates to leadership on system health, risks, and improvement initiatives.
- Ensure seamless coordination during critical releases and production incidents.
- Security &
- Compliance - Ensure timely implementation of security patches, vulnerability fixes, and regulatory compliance requirements.
- Work with security teams to perform periodic audits and risk assessments.
- Maintain adherence to data security and financial system compliance standards.
- Vendor &
- Ecosystem Management - Coordinate with third-party vendors and service providers supporting the BHIM ecosystem.
- Monitor vendor performance and ensure adherence to SLAs and uptime commitments.
- Support licensing, upgrades, and integration activities as required.

Key Requirements Education &





Experience - Bachelors/Masters degree in Computer Science, IT, or a related field.

- 15 years of experience in software maintenance, production support, DevOps, or SRE.
- Proven experience in handling high-availability, transaction-heavy platforms (preferably fintech/payments).

Technical Skills Strong expertise in:

- DevOps practices and CI/CD pipelines - Site Reliability Engineering (SRE) frameworks - Production monitoring tools (e.g., Prometheus, Grafana, ELK, Splunk) - ITSM tools (e.g., ServiceNow, Jira Service Management) - Experience with cloud platforms (AWS/Azure/GCP) and microservices architecture.
- Strong understanding of:
- System debugging, performance tuning, and incident management - Database management (SQL/NoSQL) - Security best practices and compliance frameworks 2. Leadership &
- Behavioral Skills Strong technical leadership and decision-making capability. Excellent stakeholder communication and incident handling skills. Ability to operate in a high-pressure, real-time financial transaction environment. Strong analytical and problem-solving mindset.

Preferred Qualifications ITIL certification or experience in IT service management frameworks.

Experience in fintech, digital payments, or banking ecosystems (UPI preferred). Exposure to Agile, DevSecOps, and automation-first environments. Why Join BHIM Work on one of Indias most critical and high-scale digital payment platforms. Prospect to solve complex scalability and reliability challenges. Drive impact at national scale in the fintech ecosystem. .

📌 SRE -Leadership role (Telangana) (Hyderabad)
🏢 National Payments Corporation Of India (NPCI)
📍 Hyderabad