As a Senior Software Engineer Technical Support, you will be a part of an Agile team to design and build healthcare applications and implement recent features while adhering to the best coding development standards.
Responsibilities
- Analyze, diagnose root causes, known errors and resolve challenging issues relating to software applications, Windows OS, SQL Server databases and other related technologies.
- Respond to client problems (phone/portal) voice support (Inbound/Outbound), log and document incidents within a ticketing system (Auto generated tickets).
- Refer incidents to senior team when an incident is beyond their scope.
- Ensure SLAs are met and delivered according to support specification.
- Participate in sharing knowledge and publishing Knowledge articles.
Experience
- 3-5 Years
Location
- Pune
Educational Qualifications
- Engineering Degree BE/ME/BTech/MTech/BSc/MSc.
- Technical certification in multiple technologies is desirable.
Mandatory Technical Skills
- Experienced in application support and maintenance
- Well versed with L1-L2 support process (Preferably Healthcare Domain)
- Windows L1 level Support Experience
- Basic understanding of application troubleshooting and ability to independently manage set SOPs
- Must have ITIL knowledge
- Familiar with working on ITSM Ticketing tools
- Excellent communication, problem solving, and decision-making skills
- Knowledge of Cloud (networking and security configurations)
- Should be able to quickly learn and adapt to set processes and ensure they are followed in a timely manner.
Job Type
- R
📌 Sr Software Engineer_Technical Support (Pune)
🏢 CitiusTech
📍 Pune
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