Sr Operations Consultant Remote Altera is committed to the growth and development of our associates Does the below look like a great fit for your skill set Feel free to apply If the hiring team determines that you re a qualified candidate for the opening we ll ask you to share the news with your current manager before moving you forward in the process If you d prefer reach out to the recruiter for this opening to learn more about the requirements and your potential candidacy prior to submitting your application Role Overview The ServiceNow Process Owner is responsible for the design implementation governance and continual improvement of Service Catalog Management Service Request Management and Service Level Management business processes with a focus on aligning them to ITIL best practices and organizational goals They ensure processes are fit for purpose clearly documented consistently executed and continually optimized This role requires collaboration with cross-functional stakeholders to drive operational efficiency and enhance customer and employee experiences Key Responsibilities Process Design Documentation Implementation Define the process mission vision goals KPIs and success metrics Design document and maintain process flows standard operating procedures SOPs work instructions and related artifacts aligned with ITIL frameworks Lead process implementation and ensure adherence to organizational standards and compliance requirements Performance Monitoring Continuous Improvement Analyze process and product performance data to identify trends and areas for improvement Monitor KPIs and evaluate the effectiveness of implemented processes Identify bottlenecks and inefficiencies propose and implement optimizations Drive innovation automation and ongoing process enhancements Governance Accountability Act as the single point of accountability for the process Ensure proper change management including documentation communication and minimal disruption to service Provide formal process testing and user acceptance testing UAT sign-off Ensure consistent execution across the organization Stakeholder Engagement Collaboration Partner with platform owners demand managers development teams and support functions to prioritize backlog items and resolve cross-functional issues Participate in requirements gathering and decision-making discussions Promote a culture of ownership accountability and process excellence User Experience Product Ownership Define product vision and roadmap Determine necessary features functionality and user experience criteria Convey product process value and position it effectively Review stories for completeness and clear acceptance criteria Training Enablement Conduct user research to understand pain points Deliver training workshops and communications to ensure adoption Support knowledge sharing and continuous learning Knowledge and Skills Requirements Must possess 2-5 years of ServiceNow product knowledge in the areas of Service Catalog Request Management and Service Level Management Excellent verbal and written communication skills Strong interpersonal skills including negotiation Highly proficient presentation skills including use of PowerPoint Ability to Effectively communicate with all levels of the organization Demonstrate analytical and problem-solving skills Work on multiple overlapping projects Experience 3-5 years of experience in a ServiceNow Business Analyst or Process Owner role ITIL certification ServiceNow Admin certification Success Traits Behavioral Expectations Core Behavioral Competencies Assertive Proactive Speaks up anticipates challenges and takes initiative Analytical Data-Driven Uses data to guide decisions and improvements Team-oriented Communicative Works across teams and communicates clearly and effectively Creative Problem Solver Brings innovation to overcome obstacles and improve processes Big Picture Thinker Considers upstream downstream impacts and long-term outcomes Adaptable Resilient Comfortable navigating ambiguity and evolving priorities Customer-Centric Prioritizes stakeholder satisfaction and value delivery Leadership Influence Inspires trust and alignment across the organization Encourages feedback and drives consensus in decision-making Demonstrates accountability ownership and a passion for excellence Cultural Alignment Core Values in Action Respect for the Individual Foster inclusivity empathy and collaboration Discipline Adhere to process rigor while staying responsive Unwavering Focus Maintain dedication to outcomes and service excellence Solutions not Problems Lead with curiosity and a drive to solve Empowerment at the Point of Contact ARO Take initiative and inspire others to do the same

📌 Sr Operations Consultant (Pune)
🏢 Harris Computer
📍 Pune