Job Summary

Position: Sr. Lead, Infra EUC

Responsibilities

- Responsibilities will include the engineering, security hardening, and management and automation of the infrastructure that supports mobile device management solutions

- Assess, architect, design, and implement Mobility, MDM, and end user computing management solutions with a variety of tablets, smart phones, desktops and laptops

- Support the deployment of mobile devices configurations for enrollment processes, troubleshooting implementation and connectivity issues, providing ongoing operational support of mobile devices and mobile applications.

- Prepare instructions for partners to activate, enroll, and set up mobile devices for utilization

- Manage MDM infrastructure to support and manage partner mobile devices (iOS and Android). Will run activity, performance, and compliance reports on mobile devices within the MDM.

- Provide support for the JAMF MAC OSX configuration profiles and standards.

- Support the various application teams in their integrations or adoption of JAMF based applications for macOS by providing guidance to internal application packaging resources.

- Determine the most efficient methodology and path for securing the mobile infrastructure to include assessing technical configurations and security settings for mobile devices.

- Validate compliance and configuration management impacts in UAT and promote to production.

- Recommend cross functional configurations between MDMs (currently Intune and JAMF).

- Implement best practices for projects moving forward as well as suggest and operationalize changes to current workplace.

- Understand threats to mobile ecosystems and can help design security solutions and controls in support of mobile environments.

- Evaluate, recommend, and support configuration changes, enhancements, and modifications to the mobile environment.

- Develop, implement, and own technology control standards for both mobile/PC hardware and software,



which includes standards for estimating, architecture, development platform, design, development, testing and deployment

- Serve as an advisor to technology and business stakeholders by understanding core MDM processes and priorities. Then drive to provide endpoint capabilities which will best enhance the stakeholders working experience.

- Contribute to and review solution design documents to ensure innovation, security, and business requirements are met while also keeping a keen eye on improving user experience with endpoint technology

- Collaborate with internal partners or vendor teams as needed (e.g. technology, architecture, information security, network, identity management)

- Actively participates in operational activities including:

- Execution of deployment operations to monitor and improve on pre-release, upgrades and current versions of software.

- Evaluating compatibility of programs with existing hardware and/or software features.

- Development of protocols to support established standards.

- Interacts with internal and external peers and managers to exchange complex information related to MDM technologies in scope.

- At times, may receive escalations to assist with incident resolution

Qualifications

- Overall 15+ years of Industry experience

- 8+ years experience with Mobile Device Management

- Experience with a Mobile Device Management system (JAMF, Intune, etc.)

- Experience with the remote deployment and management of OSX, iOS and Android devices

- Experience with ITSM Tools for incident, change, and service request tracking.

- Experience with working multiple projects

- Working Knowledge of Wired and Wireless Networking.

- Working knowledge of Network concepts: TCP/IP, DNS, DHCP, VPN and troubleshooting connectivity.

- Strong troubleshooting, problem solving and creative thought-processing skills.

- Must be able to communicate effectively and cooperatively with end-users, IT staff, management and vendor support personnel.

📌 Sr Lead, Infra EUC (Bengaluru)
🏢 Northern Trust
📍 Bengaluru