Why UKG At UKG the work you do matters The code you ship the decisions you make and the care you show a customer all add up to real impact Today tens of millions of workers start and end their days with our workforce operating platform Helping people get paid grow in their careers and shape the future of their industries That s what we do We never stop learning We never stop challenging the norm We push for better and we celebrate the wins along the way Here you ll get flexibility that s real benefits you can count on and a team that succeeds together Because at UKG your work matters and so do you Key Responsibilities Provide stellar support to our customer base using a variety of platforms including inbound phone calls email remote session and CRM case management system with focus on CSAT and OSAT metrics Provide exceptional support for payroll benefits and garnishment inquiries with a proactive customer-first approach Navigate UKG Pro systems to research and resolve highly complex payroll and benefits issues Apply advanced root cause analysis and escalate when appropriate Identify and lead process improvement opportunities contributing to innovation and efficiency projects Build solid relationships across internal teams and collaborate to ensure seamless HR service delivery Mentor and train junior team members promoting knowledge sharing and team development Demonstrate considerable autonomy in managing tasks and making informed decisions Required Qualifications Bachelor s degree in Business HR or related field Minimum of 5 years of relevant experience in US HRO Payroll Benefits customer service support teams Fundamentals of Payroll Certification - Preferred Strong verbal and written communication skills with demonstrated ability to communicate effectively Ability to set and manage customer expectations Effective collaboration and time management skills when presented with multiple tasks Experience in handling difficult or sensitive situations in a professional timely and thorough manner Highly motivated and team oriented Possess high degree of technical skills that can be applied to perform tasks effectively Detail oriented exhibiting strong organizational problem-solving and analytical skills Understands priorities and what is most important to both internal and external customers Must be coachable and willing to learn Superior interpersonal skills with the ability to work with various types of customers Great listener while showing attentiveness flexibility patience and empathy Flexible to work in night shifts - Eastern Standard Time EST and Pacific Standard Time PST time-zones Company Overview UKG is the Workforce Operating Platform that puts workforce understanding to work With the world s largest collection of workforce insights and people-first AI our ability to reveal unseen ways to build trust amplify productivity and empower talent is unmatched It s this expertise that equips our customers with the intelligence to solve any challenge in any industry because great organizations know their workforce is their competitive edge Learn more at ukg com UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace including the recruitment process Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process please email UKGCareers ukg com

📌 Sr Human Resources Services Coordinator (Noida)
🏢 Ultimate Kronos Group
📍 Noida