Brief Description What You'll Do Partner with default operations teams (loss mitigation, foreclosure, bankruptcy, investor reporting) to document current-state workflows, pain points, and system gaps Elicit, write, and manage business requirements, user stories, and acceptance criteria for AI-assisted workflows, including decisioning tools, exception handling logic, and rule-based automation in Azure DevOps / Jira Build process maps, swim-lane diagrams, and data flow documentation for end-to-end servicing workflows Facilitate requirements workshops and working sessions with US-based stakeholders across time zones Support UAT planning, test case development, and defect triage in coordination with QA and business teams Analyze data to identify trends, gaps, and opportunities in default operations performance Drive adoption of current features through training materials, runbooks, and stakeholder feedback loops Manage dependencies and coordinate across product, engineering, compliance, and operations Education and Experience Must Have 5+ years of experience as a Sr Business Analyst, with demonstrated ownership of end-to-end requirements for software or operational feature delivery Bachelor's degree in Business, Engineering, Computer Science, or a related field Strong process documentation skills: BRDs, user stories, process maps, swim-lane diagrams, acceptance criteria Proficiency in Azure DevOps, Jira, or equivalent project/requirement tracking tools Comfortable working with data: ability to analyze reports, identify trends, validate data,



and produce clear findings using Excel or BI tools Experience with Agile development methodologies Acts with a sense of urgency; bias toward action and delivery Preferred Familiarity with US mortgage servicing operations—loss mitigation, default, foreclosure, bankruptcy, or investor reporting Prior exposure to mortgage default servicing platforms—experience with Sagent tools (LoanServ, Tempo, or related modules) is a strong plus Understanding of GSE (Fannie Mae, Freddie Mac), FHA/VA, and CFPB regulatory requirements relevant to default servicing Familiarity with data governance, data quality frameworks, or reporting platforms Experience writing requirements for workflow automation, rule engines, or exception management tools Work Environment This role routinely uses standard office equipment such as computers, phones, photocopiers etc. Ability to sit for long periods of time is essential.

Position

Type and Expected Hours of Work This is a full-time, hybrid position based out of Gurugram or Bengaluru. Days and hours of work are Monday through Friday, 1.00PM to 10.00PM or 2:00 PM to 11:00 PM IST, to ensure overlap with US Central Time operations. Relocation assistance is available for qualified candidates.

Other Duties

Please note this is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

📌 Sr Business Analyst - Default Operations (Gurugram)
🏢 BSI Financial Services
📍 Gurugram