Title: Event & Alert Management Automation Engineer

Location: 100% Remote- India

Duration: 6-month contract (Potential to extend) Logline: Experience needed with PagerDuty and Splunk On-Call (VictorOps) Role Summary

Responsible for administering and optimizing enterprise event and alert management platforms while developing automation and scripting solutions to streamline alert routing, escalation workflows, and operational efficiency.

Key Responsibilities

Administer and optimize enterprise alert management platforms including Client On-Call, PagerDuty, and ServiceNow integrations

Design and implement automation and scripting solutions to streamline alert routing, escalation workflows, and operational processes

Develop and maintain API integrations, webhooks, and automation scripts to support large-scale platform configuration and migration

Configure and manage services, escalation policies, teams, and alert routing logic

Analyze alert patterns and system telemetry to reduce alert noise and improve signal quality

Refine platform rulesets,



escalation paths, and routing logic based on operational metrics and performance monitoring

Collaborate with IT operations, engineering teams, and business stakeholders to align alerting strategies with service ownership

Support enterprise Event Management (EVM) initiatives, including platform migration and operational governance

Develop technical documentation, runbooks, and configuration standards

Track and report alert KPIs and operational performance metrics

Required Skills

4–6+ years experience with Client On-Call, PagerDuty, or similar incident management platforms

Solid scripting and automation experience (Python, Bash, or similar)

Experience with REST APIs, webhooks, and platform integrations

Familiarity with ServiceNow incident workflows

Experience managing alerting platforms in large enterprise environments

Strong troubleshooting and data analysis skills

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