- Perform general administration within the HR Services team for all defined processes, tools and programmes and processes.
- Perform Hire to retire tasks with the defined SLA
- Update all relevant process documentation
- Be a contact person for the HR community and relevant stakeholders regarding the respective HR Services processes and challenges.
- Maintain system wide through SuccessFactors and other relevant HR systems.
- Handle standard inquiries & support through ticket service, email & phone.
- Timely execute assigned tasks and issues according to defined processes, timetables and service levels in compliance with tariff and work agreements.
- Identify improvement potential in all HR Services processes and administer the implementation of the improvements.
- Ensure correct execution of laws and regulations with regards to specific employee master data and organizational data according to defined procedures
- Suggest modification of systems and processes to ensure correct execution of laws and compliance to company policies
- Providing input for creation of user manuals and process mappings
- Providing input for communication of standards, procedures and processes to employees, internal customers.
- Participate regularly in workshops and meetings held by subject matter experts within HR Services
Key Relationships:
- HR Services teams
- HR Partners
- Rewards Teams
- Payroll Teams
- Talent Acquisition
- External authorities, consultants, and suppliers
Knowledge, Skills and Abilities:
- Good level of affinity to and experience with HR and Business computing solutions, with SAP SuccessFactors/ SAP OM & Excel knowledge
- Very good analytical skills and detail-oriented work style
- Team player mentality
- Strong customer focus and service minded
- International mind-set; first experience as part of a geographically & culturally diverse team
- Ability to work under pressure as well as prioritizes and completes tasks in order of importance
Requisite Education and Experience / Minimum Qualifications:
- University degree
- 3+ years relevant working experience in a multi-national environment, preferably within HR
- Very positive command of English
- Experience with Business computing solutions and with SAP HR
- Good knowledge of MS-Office applications
- Fully qualified/trained in job, deep knowledge in HR Shared Service set-up