Role & responsibilities

Key aspects

- Monitoring of Housekeeping related activities
- Ensure the tickets are closed is consistent and in line with requests received from the user.

- Should have hands on Excel and Excel formulas and presenation.
- Respond to user inquiries and concerns promptly and with courtesy and enthusiasm.
- Build relationships by engaging clients in genuine, personable conversations.
- Create WOW experiences by anticipating client needs and seizing the moment; acting on them before being requested
- Arrangement of all consumables and supplies for Client / any visits
- Preparing the Daily/Weekly and Monthly reports
- Interacting with the service & supply vendors.
- Undertake daily facility rounds and find out snags and raising and followup for the closure with M&E; Team and update the closure reports.
- Effectively manage service provider teams to ensure an on time deliverable system.

• Routinely Inspect all services to ensure performance measures are being maintained and make the service score cards.





- Client/Stakeholder Management o Proactively engage stakeholders to ensure that on site clients expectations are met though high levels of customer service o Build and develop effective client / stakeholder relationships across multiple levels of the organization o Proactively understand the customers/ employees needs and act on them before being requested o Maintain high standards of housekeeping of facility o Improvements in the office aesthetics and operations as per need o Handling billing and invoicing o Adherence to the monthly forecast o All invoices received from our vendors will also be on your watch—ensuring that they are checked, verified and authenticated based on regulatory standards o Work on getting quotations as per site need o Sharing indents for monthly material supply o Zero stock out of situation o Collecting all documents from the vendor for compliance audit o Developing engaging & fun user engagement activities

📌 Soft Service Executive (Hyderabad)
🏢 Jones Lang Lasalle Property Consultants
📍 Hyderabad