Must Have

- 6–10 years of hands-on Data Engineering experience.
- Strong expertise in Snowflake .
- Experience with at least one of the following:

○ dbt ○ Airbyte

○ Airflow (or similar orchestration tools)

○ Terraform

- Strong understanding of Dimensional Modeling (Kimball Facts & Dimensions).
- Experience in Production Support , Managed Services , or Service Desk Operations .
- Knowledge of Incident Management , Service Requests , and SLA Management .
- Experience with Jira/Jira Service Management (JSM) or equivalent ticketing tools.
- Excellent problem-solving and prioritization skills.
- Team leadership or mentoring experience.
- Strong communication and stakeholder management skills.

Valuable to Have

- Experience supporting enterprise Snowflake platforms.
- Knowledge of Data Quality SLAs and Data Contracts.
- Experience establishing or improving Service Desk processes.
- Familiarity with Data Lineage/Catalog tools such as DataHub .

Roles & Responsibilities

- Monitor, prioritize, and assign incoming service tickets based on business impact.




- Resolve complex production issues across Snowflake, dbt, Airbyte, Airflow, and Terraform environments.
- Lead and mentor a team of Data Engineers by providing technical guidance and performance coaching.
- Ensure adherence to SLA response and resolution timelines.
- Handle critical escalations and coordinate with internal stakeholders.
- Prepare regular service performance reports and present operational insights to management.
- Continuously improve service desk processes, workflows, and operational efficiency.
- Collaborate with engineering and business teams to maintain high platform availability and service quality.
- Communicate technical issues effectively to both technical and non-technical stakeholders.

Key Competencies

- Snowflake Data Engineering
- Production Support
- Incident & Problem Management
- Team Leadership
- SLA Management
- Stakeholder Communication
- Root Cause Analysis
- Service Operations
- Agile & Jira

📌 Snowflake Service Lead (Hyderabad)
🏢 Alphastra Tekno
📍 Hyderabad