Bengaluru, Karnataka

Job Summary

Technical project Manager We are seeking a Technical Project Manager – IT Infrastructure who brings a strong foundation in Data Engineering, has worked hands-on in technical roles, and has grown into operations and program management. You will serve as the single point of accountability for infrastructure service delivery — driving stability, transformation, and continuous improvement across a complex, enterprise-scale workplace.

: PMP, ITIL v4, CKA/CKAD, VMware VCP, or AWS/Azure/GCP — Certifications\r\n Terraform, Ansible, or Pulumi — Infrastructure as Code\r\n FinOps, vendor management, or compliance frameworks (SOC 2, ISO 27001) — Additional Exposure

Key Responsibilities

KEY RESPONSIBILITIES Program &

• Project Delivery Own end-to-end delivery of infrastructure projects across Compute, Storage, Backup, OS, Virtualization, and Container platforms. Manage project plans, risk registers, timelines, budgets, and stakeholder communications across concurrent initiatives. Incident, Problem &

- Change Management Lead Major Incident Management — coordinate resolution, drive escalations, and communicate status to leadership.

Own Problem

Management including structured RCA facilitation, corrective action tracking, and stakeholder closure.

Govern Change

Management — review CABs, assess risk, and enforce change windows and rollback readiness.

Service

Improvement &

• Operational Excellence Lead Service Improvement Plans (SIPs) and operational optimization programs targeting availability and MTTR reduction. Define and report on SLAs, SLOs, and KPIs; identify toil and drive automation and process standardization. Architecture &
- Technical Guidance Participate in architecture discussions as a technically credible voice — aligning platform decisions to operational realities.



Guide teams through platform upgrades, technology migrations, and infrastructure lifecycle management. DC Modernization &
- Platform Transformation Support Data Center modernization, virtualization expansion, and container adoption (Kubernetes/Docker/OpenShift). Partner on cloud and hybrid infrastructure strategies as the environment evolves.

REQUIRED QUALIFICATIONS Experience 5–8+ years in IT infrastructure with a clear path from technical/engineering roles into operations and program management. Hands-on background in Data Engineering — pipelines, ETL/ELT, distributed platforms (Spark, Kafka, Airflow, or equivalent). Proven experience managing infrastructure operations or programs at enterprise scale.

Technical Knowledge

Compute, SAN/NAS Storage, Backup &

- Recovery, Linux/Windows OS, VMware/Hyper-V Virtualization, Kubernetes/Docker Containers. Familiarity with ITSM tools (ServiceNow, JIRA) and monitoring platforms (Splunk, Datadog, Grafana, or equivalent).

Program Management

Proficiency in Agile, Waterfall, or hybrid delivery models. Strong RCA facilitation, risk management, and executive communication skills. Ability to drive clarity and momentum in ambiguous, high-pressure environments.

Skill Requirements

Experience 5–8+ years in IT infrastructure with a clear path from technical/engineering roles into operations and program management. Hands-on background in Data Engineering — pipelines, ETL/ELT,



distributed platforms (Spark, Kafka, Airflow, or equivalent). Proven experience managing infrastructure operations or programs at enterprise scale.

Technical Knowledge

Compute, SAN/NAS Storage, Backup & Recovery, Linux/Windows OS, VMware/Hyper-V Virtualization, Kubernetes/Docker Containers. Familiarity with ITSM tools (ServiceNow, JIRA) and monitoring platforms (Splunk, Datadog, Grafana, or equivalent).

Program Management

Proficiency in Agile, Waterfall, or hybrid delivery models. Strong RCA facilitation, risk management, and executive communication skills. Ability to drive clarity and momentum in ambiguous, high-pressure environments.

Other Requirements

Experience 5–8+ years in IT infrastructure with a clear path from technical/engineering roles into operations and program management. Hands-on background in Data Engineering — pipelines, ETL/ELT, distributed platforms (Spark, Kafka, Airflow, or equivalent). Proven experience managing infrastructure operations or programs at enterprise scale.

Technical Knowledge

Compute, SAN/NAS Storage, Backup & Recovery, Linux/Windows OS, VMware/Hyper-V Virtualization, Kubernetes/Docker Containers. Familiarity with ITSM tools (ServiceNow, JIRA) and monitoring platforms (Splunk, Datadog, Grafana, or equivalent).

Program Management

Proficiency in Agile, Waterfall, or hybrid delivery models. Strong RCA facilitation, risk management, and executive communication skills. Ability to drive clarity and momentum in ambiguous, high-pressure environments.

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📌 SME - Program & Project Management (Bengaluru)
🏢 HCLTech
📍 Bengaluru