We use cookies for the best user experience on our website including to personalize content offerings to provide social media features and to analyze traffic By clicking Accept All Cookies you agree to our use of cookies You can also manage your cookies by clicking on the Cookie Preferences and selecting the categories you would like to accept For more information on how we use cookies please visit our and Modify Cookie Preferences Reject All Cookies Accept All Cookies SME - Cisco Application Centric Infrastructure ACI Network Automation India SME - Cisco Application Centric Infrastructure ACI Network Automation Gautam Buddha Nagar Uttar Pradesh Job Summary The Subject Matter Expert Support Ops plays a critical role in ensuring timely resolution of escalations and incidents within the Support Operations team This position is essential for maintaining high-quality service delivery in line with SLA agreements and enhancing customer satisfaction through effective communication and proactive analysis Key Responsibilities 1 Ensure Timely Resolution And Quality Compliance Of Escalated Incidents By Leveraging Network Automation Tools And Methodologies Adhering Strictly To Sla Requirements 2 Mentor Team Members And Administrators On Cisco Aci And Network Automation Best Practices While Also Preparing Standard Operating Procedures Sops And Maintaining Comprehensive Documentation To Facilitate Knowledge Sharing 3 Validate Change Order Implementation Plans By Applying Network Automation Techniques Ensuring Human Error Compliance And Participating In Capacity Planning To Optimize Resource Allocation 4 Foster Positive Customer Feedback And Satisfaction By Actively Engaging In Customer Meetings To Address Issues Utilizing Network Automation Insights To Propose Actionable Solutions 5 Conduct Thorough Validations Of Analyses Including Root Cause Analysis And Trend Analysis To Present Insights And Performance Reports To Key Business Stakeholders For Informed Decision-Making Skill Requirements 1 Strong Understanding Of Network Automation And Cisco Aci Technologies 2 Proficiency In Incident Resolution And Escalation Management 3 Excellent Communication And Presentation Skills To Liaise With Business Stakeholders 4 Familiarity With Change Management Processes And Capacity Planning 5 Ability To Perform Detailed Data Analysis To Support Operational Improvements Other Requirements 1 Cisco Certified Network Skilled Ccnp Optional But Valuable 2 Itil Foundation Certification Optional But Valuable Information at a Glance Why HCLTech At HCLTech you ll supercharge your potential You ll find your career And you ll find your spark All at a place that knows that helping its customers stay on top starts by putting its people first HCLTech is a global technology company home to more than 226 300 people across 60 countries delivering industry-leading capabilities centered around digital engineering cloud and AI powered by a broad portfolio of technology services and products We work with clients across all major verticals providing industry solutions for Financial Services Manufacturing Life Sciences and Healthcare Technology and Services Telecom and Media Retail and CPG and Public Services Consolidated revenues as of 12 months ending December 2025 totaled 14 5 billion 23 Benefits At HCLTech we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being When you sign up for a career with us you gain access to https rmkcdn successfactors com 147eb21f a701dca9-f32d-4fc9-9447-6 svg Industry-benchmarked compensation https rmkcdn successfactors com 147eb21f b0c54381-ddcc-4a33-9b35-9 svg Best-in-class healthcare benefits https rmkcdn successfactors com 147eb21f b73027be-7aae-4d36-a090-4 svg Personal time off https rmkcdn successfactors com 147eb21f d5b4fdfd-2e99-4e26-9878-9 svg Maternity and paternity benefits https rmkcdn successfactors com 147eb21f 3d42b0fc-4652-435a-9ece-c svg Access to skills higher education programs resources https rmkcdn successfactors com 147eb21f aeddeaf2-9e25-4584-ad11-d svg Discounts on products and services via Benefit Box https rmkcdn successfactors com 147eb21f a9609a3b-2700-4b3c-9d90-a svg Participate in CSR programs and live life with a purpose https rmkcdn successfactors com 147eb21f c6e33851-710f-4634-bd69-f svg Opportunities to grow and advance your career Note The benefits listed above vary depending on the nature of your employment and the country where you work Some benefits may be available in some countries but not in all Copyright 2025 HCL Technologies Limited x Cookie Consent Manager When you visit any website it may store or retrieve information on your browser mostly in the form of cookies Because we respect your right to privacy you can choose not to allow some types of cookies However blocking some types of cookies may impact your experience of the site and the services we are able to offer Required Cookies These 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📌 Sme - Cisco Application Centric Infrastructure (aci), Network Automation (India)
🏢 HCLTech
📍 India