Join us as a Site Reliability Engineer You’ll manage the provision of reliable, resilient, reliable applications with the end goal of minimising disruption to Customer & Colleague Journeys (CCJ)

We’ll look to you to identify and automate manual tasks and implement observability solutions, ensuring a thorough understanding of CCJ across applications

This is a great chance to work in a supportive environment with opportunities to advance your personal and career development

We're offering this role at associate vice president level What you'll do As a Site Reliability Engineer, you’ll collaborate with feature teams to understand application changes, participate in delivery activities, and address production issues to assist in the delivery of change that does not negatively affect the customer experience. You'll contribute to site reliability operations which will include production support, incident response, on-call rota, toil reduction, and application performance. You'll also proactively lead improvement to release quality into production and provide highly available, performing, and secure production systems.

Other responsibilities will include: Delivering automation solutions to minimise and eliminate manual tasks associated with maintaining and supporting the applications

Ensuring in-depth understanding of the full tech stack on which the application resides and depends on

Identifying alerting and monitoring requirements for an application,



based on sound understanding of customer journeys

Evaluating the resilience of the end-to-end tech stack on which the applications depend, and addressing weaknesses

Seeking to reduce frequency of hand-offs in the end-to-end resolution of customer-impacting incidents The skills you'll need To succeed in this role, you’ll need experience of supporting live production services serving customer journeys with a demonstrable knowledge of ITIL processes and IT Security principles along with tools and techniques to prevent compliance breaches. You'll have hands on experience with Azure Cloud and full-stack observability using tools such as Log Analytics, Application Insights, and Grafana. You’ll also need: 8+ years of experience in Production Support, Site Reliability Engineering (SRE), IT Operations, or Application Support within large-scale enterprise environments

Lead incident management, major outage resolution, stakeholder communication, and root cause analysis (RCA) to drive permanent fixes

Ensure end-to-end production stability, availability, and performance, meeting agreed SLAs/SLOs and customer service expectations

Drive automation, operational excellence, resilience, capacity planning, change governance, and continuous service improvement initiatives

Establish and maintain monitoring, observability, alerting, dashboards, and service health metrics for proactive issue detection and resolution

Strong verbal and written communication skills

📌 Site Reliability Engineer, AVP (Gurugram)
🏢 NatWest Group
📍 Gurugram