Job Summary

This role is responsible for supporting end-to-end transport execution, including planning, vendor coordination, exception management, and order closure using SAP TMS. As an Operations specialist, play a critical role in ensuring productive, cost-effective, and reliable landside delivery for our global logistics network.

Responsibilities

- Manage end-to-end landside shipment execution from booking and planning to delivery and order closure using SAP TMS

- Plan and optimize transport, including vendor allocation, scheduling, and handling changes (amendments/cancellations)

- Monitor execution, proactively manage exceptions, and ensure timely resolution across stakeholders

- Coordinate with transport vendors to ensure service delivery, compliance, and performance adherence

- Ensure accurate system updates, cost validation, and timely order closure to support billing and profitability.

- Coordinate work closely with external parties - vendors, terminals, customers and internal functions - finance, procurement, customer experience.

- Build strong engagement with regional front office teams

- Participate in internal team meetings and contribute with ideas/suggestions for overall improvement of the operations business unit.

Accountabilities

- Deliver reliable and on-time shipment execution in line with agreed service levels

- Ensure high data accuracy and system integrity across SAP TMS processes

- Drive cost discipline by adhering to planned spend and highlighting deviations

- Proactively manage exceptions to minimize operational disruptions





- Ensure vendor performance and compliance with operational standards

- Adhere to defined processes, controls, and governance frameworks

- Collaborate effectively with internal teams, vendors, and stakeholders to ensure seamless execution.

Primary internal stakeholders

- Cross functional Teams - Finance, Procurement, Customer Experience, Area / Regional Counterpart

Primary external stakeholders

- Vendor - Truck, Rail, Barge (as applicable)

- Terminals - Rail, Sea, Depot

- Application Tech Support

Qualifications

- Graduates

- Fluent English-Speaking Skills

- Hands on Knowledge of all MS Office Product

Required Business/ Technical Knowledge

- Strong understanding of SAP Transportation Management System dispatch workflows.

- Ability to identify and resolve missing or incorrect data within system flows.

- Strong attention to detail with the ability to validate documentation accurately.

- Capability to analyze operational data, including review and reporting activities.

Role Requirements

- Willingness to work night shifts and, for external hires, adhere to a five-day in-office expectation.

- Minimum of three years of experience in the logistics or shipping industry for external hires.

- Robust attitude, communication, and interpersonal skills.

- Strong problem-solving and analytical skills

- Ability to manage multiple tasks in a dynamic environment

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Single Carrier Specialist - Landside Operations (Mumbai)
🏢 APM Terminals
📍 Mumbai