: Must-Have Skills Salesforce Platform Expertise - Strong hands-on experience with Salesforce Sales Cloud and Service Cloud.

- Experience designing and configuring: Leads, Accounts, Contacts, Opportunities, Cases, Knowledge Base, Queues, Omni-Channel, Service Console, Entitlements and SLAs
- Understanding of Salesforce security architecture including Profiles, Permission Sets, Sharing Rules, and Role Hierarchies.

Development

Skills - Strong Apex development experience.

- Expertise in: Lightning Web Components (LWC), Apex Triggers, Batch Apex, Queueable Apex, Scheduled Jobs, SOQL/SOSL
- Experience with Salesforce APIs: REST API, SOAP API, Bulk API, Platform Events Automation & Integration - Solid experience with Salesforce Flow.
- Experience integrating Salesforce with:ERP systems, Marketing Automation platforms, Contact Center solutions, Third-party applications
- Familiarity with middleware platforms such as MuleSoft, Boomi, or Informatica.

Development Best

Practices - Experience with Git-based source control.

- CI/CD and DevOps understanding.
- Experience working in Agile delivery environments.
- Unit testing and deployment management expertise. Good-to-Have Skills (Advanced Use Cases) - Advanced Salesforce Capabilities like integration with Salesforce Data Cloud,



Salesforce Marketing Cloud integration.
- Salesforce Einstein AI capabilities.
- Agentforce implementation exposure.
- AI-powered case routing and service automation.
- Predictive lead scoring and opportunity insights.

Service

Transformation - Omnichannel service orchestration.

- Intelligent case routing and workforce optimization.
- Knowledge management and self-service portal implementations.
- Conversational AI and chatbot integrations.

Preferred

Certifications - Salesforce Platform Developer I & II

- Salesforce Sales Cloud Consultant
- Salesforce Service Cloud Consultant
- Salesforce App Builder Ideal Candidate A hands-on Salesforce Developer who can independently build, customize, and integrate Sales Cloud and Service Cloud solutions while supporting business teams in optimizing sales effectiveness, customer service operations, and CRM-driven customer experiences. The candidate should be comfortable working across configuration, customization, integration, and platform development.

Location: India - Maharashtra- Pune - Baner - Amar Madhuban Tech Park Brand: Merkle Time Type: Full time Contract Type: Permanent

📌 SFDC Consultant (Pune)
🏢 dentsu
📍 Pune