This is a Salesforce Marketing Cloud (SFMC) L2 Support Analyst role with Valtech, based in Bangalore.

The role is part of our Application Maintenance & Support (AMS) team supporting global marketing operations for enterprise clients. The work is a mix of campaign operations, production support, troubleshooting, and SFMC platform support.

What you'll be working on

- Supporting and monitoring Salesforce Marketing Cloud environments.
- Working extensively with:
- Journey Builder
- Automation Studio
- Email Studio
- Contact Builder
- Data Extensions

- Campaign deployment and campaign execution activities.
- Troubleshooting failed automations, journeys, emails, and data issues.
- Writing and debugging SQL queries for segmentation and data validation.
- Working on AMPscript for personalization and energetic content.
- Monitoring production campaigns and resolving issues within SLA timelines.
- Supporting integrations, file imports, exports, and SFTP activities.




- Performing root cause analysis for recurring campaign or automation issues.
- Coordinating with business, marketing, QA, and development teams.

We are looking for candidates who have

Salesforce Marketing Cloud experience

Journey Builder

Automation Studio

Email Studio

AMPscript

SQL

Campaign deployment / campaign operations experience

Production support or troubleshooting experience

Good to Have

- Marketing Cloud Certifications
- CloudPages
- SSJS
- REST/SOAP API exposure
- Workfront or Jira exposure
- Data Views & Reporting experience

Why the Role is Interesting
- Opportunity to work on global enterprise marketing programs.
- Exposure to large-scale campaign operations.
- Combination of technical and business-facing activities.
- Strong Salesforce Marketing Cloud ecosystem exposure.

📌 SFMC Marketing Support (Bengaluru)
🏢 Valtech India Systems
📍 Bengaluru