Must-Have Skills

Salesforce Platform Expertise

Strong hands-on experience with Salesforce Sales Cloud and Service Cloud.

Experience designing and configuring: Leads, Accounts, Contacts, Opportunities, Cases, Knowledge Base, Queues, Omni-Channel, Service Console, Entitlements and SLAs

Understanding of Salesforce security architecture including Profiles, Permission Sets, Sharing Rules, and Role Hierarchies.

Development Skills

Strong Apex development experience.

Expertise in: Lightning Web Components (LWC), Apex Triggers, Batch Apex, Queueable Apex, Scheduled Jobs, SOQL/SOSL

Experience with Salesforce APIs: REST API, SOAP API, Bulk API, Platform Events

Automation & Integration

Strong experience with Salesforce Flow.

Experience integrating Salesforce with:ERP systems, Marketing Automation platforms, Contact Center solutions, Third-party applications

Familiarity with middleware platforms such as MuleSoft, Boomi, or Informatica.

Development Best Practices

Experience with Git-based source control.

CI/CD and DevOps understanding.

Experience working in Agile delivery environments.

Unit testing and deployment management expertise.

Positive-to-Have Skills (Advanced Use Cases)

Advanced Salesforce Capabilities like integration with Salesforce Data Cloud,



Salesforce Marketing Cloud integration.

Salesforce Einstein AI capabilities.

Agentforce implementation exposure.

AI-powered case routing and service automation.

Predictive lead scoring and opportunity insights.

Service Transformation

Omnichannel service orchestration.

Intelligent case routing and workforce optimization.

Knowledge management and self-service portal implementations.

Conversational AI and chatbot integrations.

Preferred Certifications

Salesforce Platform Developer I & II

Salesforce Sales Cloud Consultant

Salesforce Service Cloud Consultant

Salesforce App Builder

Ideal Candidate A hands-on Salesforce Developer who can independently build, customize, and integrate Sales Cloud and Service Cloud solutions while supporting business teams in optimizing sales effectiveness, customer service operations, and CRM-driven customer experiences. The candidate should be comfortable working across configuration, customization, integration, and platform development.

Location

India - Maharashtra- Pune - Baner - Amar Madhuban Tech Park

Brand

Merkle

Time Type

Full time

Contract Type

Permanent

📌 SFDC Consultant (Pune)
🏢 dentsu
📍 Pune