Responsibilities ServiceNow Functional Testing — Analyze requirements and design functional test cases for ServiceNow modules (ITSM, ITOM, CSM, HRSD, CMDB, etc.) — Execute manual and exploratory tests on ServiceNow forms, workflows, UI actions, Service Catalog items, and business rules — Validate data migration, import sets, transforms, and data integrity — Perform upgrade testing to ensure customizations continue to work post–ServiceNow upgrades Automation &

• Test Framework — Develop and maintain automated test scripts using ServiceNow Automated Test Framework (ATF) or equivalent tools (Selenium, TestNG &

• Playwright) — Automate UI, API, and end-to-end business workflows on the ServiceNow platform — Create reusable test libraries, fixtures, and accelerators for ATF and external test frameworks — Integrate automated tests into CI/CD pipelines (e.g. Jenkins, Azure DevOps) API &

• Integration Testing • Design and execute REST/SOAP API test cases for ServiceNow integrations with externalsystems • Validate API contracts, authentication, authorization, payloads, error handling, and performance • Perform end-to-end integration testing across microservices, middleware, and third-party services Performance, Security &

• Compliance • Conduct performance testing on critical ServiceNow processes and pages using tools such as JMeter or LoadRunner • Validate access controls, ACLs, encryption, and security configurations in line with corporate policies • Participate in vulnerability scans and assist with remediation verification Quality Engineering Practices • Employ shift-left testing by engaging in requirement reviews, design discussions, and early defect prevention • Define quality metrics and gates for each sprint or release • Track and report testing progress, defects, risks,



and coverage to stakeholders • Contribute to continuous improvement of QE best practices, standards, and playbooks Collaboration &

• Communication • Work closely with Product Owners, ServiceNow Developers, Architects, and Business Analysts to clarify requirements and acceptance criteria • Facilitate defect triage sessions and support root-cause analysis • Mentor junior testers and share knowledge of ServiceNow testing techniques • Ensure traceability between requirements, test cases, and defects Qualifications Experience • 5–7 years in software testing, with at least 2 years focused on ServiceNow testing • Proven track record testing ServiceNowResponsibilities ServiceNow Functional Testing implementations, custom apps, and upgrades Technical Skills • Robust expertise in ServiceNow Automated Test Framework (ATF) • Hands-on experience with ServiceNow UI, workflows, form configurations, business rules, and client/server scripting (JavaScript) • Proficient in REST/SOAP API testing (Postman, SoapUI, or similar) • Familiarity with ServiceNow integrations (MID Server, IntegrationHub, web services) • Experience with data migration tools and strategies (Import Sets, Transform Maps) • Working knowledge of CI/CD tools (Jenkins, Azure DevOps) and version control (Git) • Good understanding of Agile methodologies and DevOps practices • Test management experience with tools such as Jira, TestRail, or Azure Test Plans Preferred Skills • ServiceNow certifications (CSA, CAD, CSDM, etc.) • ISTQB or equivalent software testing certification • Exposure to performance testing tools (JMeter, LoadRunner) • Familiarity with ServiceNow Security Operations or Virtual Agent • Basic scripting in PowerShell, Python, or TypeScript Education / Professional qualifications — Bachelor's/ Master's degree in an appropriate field from an accredited college/university.

📌 ServiceNow Tester (Bengaluru)
🏢 Teamware Solutions
📍 Bengaluru