Job Title : ServiceNow Tester

Experience : 4 - 6 Years

Job Summary :

We are looking for a detail-oriented ServiceNow Tester with 4 - 6 years of experience in testing and validating ServiceNow applications across enterprise environments. The ideal candidate should possess strong expertise in ServiceNow testing methodologies, functional and regression testing, defect management, and quality assurance processes to ensure the reliability, performance, and stability of ServiceNow implementations.

The role involves working closely with developers, business analysts, and stakeholders to validate ServiceNow applications, automate testing where applicable, and deliver high-quality IT Service Management (ITSM) solutions.

Key Responsibilities :

- Design, develop, and execute comprehensive test plans, test cases, and test scenarios for ServiceNow applications.
- Perform Functional, Integration, System, Regression, Smoke, and User Acceptance Testing (UAT) for ServiceNow modules.
- Validate configurations and customizations across ServiceNow applications to ensure compliance with business requirements.
- Test ServiceNow ITSM modules, workflows, forms, catalog items, notifications, and business processes.
- Identify, document, track, and verify software defects using defect management tools.
- Collaborate with developers, business analysts, and product owners to understand functional requirements and validate delivered solutions.
- Verify REST API integrations and data flow between ServiceNow and external enterprise applications.
- Participate in Agile ceremonies including sprint planning, daily stand-ups, backlog refinement, and retrospectives.
- Support production validation, release verification, and post-deployment testing activities.
- Maintain test documentation, execution reports, and quality metrics while following testing best practices.

Required Skills :





- 4 - 6 years of experience in Software Testing with hands-on experience in ServiceNow Testing.
- Strong understanding of the ServiceNow platform and ITSM processes.
- Experience testing Incident, Problem, Change, Request, Service Catalog, and Knowledge Management modules.
- Hands-on experience in Functional, Regression, Integration, System, and UAT testing.
- Experience creating and executing Test Cases, Test Plans, and Test Scripts.
- Knowledge of defect lifecycle management and bug tracking tools such as JIRA or Azure DevOps.
- Understanding of ServiceNow workflows, forms, business rules, client scripts, and notifications.
- Experience validating REST API integrations.
- Strong analytical, troubleshooting, and problem-solving skills.
- Familiarity with Agile/Scrum development methodologies.

Preferred Skills :

- Experience with ServiceNow Automated Test Framework (ATF).
- Knowledge of Selenium, Java, or other test automation tools.
- Exposure to ServiceNow ITSM implementations and platform upgrades.
- Basic understanding of SQL and database validation.
- Experience with CI/CD pipelines and DevOps testing practices.
- ISTQB or ServiceNow certification is an added advantage.

Primary Skill :

- ServiceNow Testing

Preferred Competencies :

- Excellent analytical and debugging skills.
- Strong attention to detail and commitment to quality.
- Effective communication and collaboration with cross-functional teams.
- Ability to work independently in a rapid-paced Agile environment.
- Strong documentation and reporting skills.
- Focus on delivering high-quality, reliable, and scalable ServiceNow solutions.

Ideal Candidate Profile :

The ideal candidate is a quality-focused ServiceNow Tester with 4 - 6 years of experience in validating enterprise ServiceNow applications. They have hands-on expertise in ITSM module testing, defect management, regression testing, and API validation, with the ability to ensure seamless application quality across multiple releases.

Experience with ServiceNow ATF and Agile delivery is highly desirable.

📌 ServiceNow Tester (India)
🏢 SYSMIND
📍 India