Hi All, we're hiring for Cognizant for the role ServiceNow Solutions / Enterprise Service Management interested candidates kindly share the updated CV - [email protected] Role : ServiceNow Solutions / Enterprise Service Management

Location : Bangalore we're hiring for two levels of It experience Candidates Experience : 12+ Years IT and relevant to Servicenow 8+ Years

Experience : 15+ Years IT and relevant to Servicenow 10+ Years Jd for your reference Role: Associate Director – ServiceNow Solutions / Enterprise Service Management

Experience: 12+ years of overall IT Experience with a minimum of 8+ Years Experience and 15+ years of overall IT experience with a minimum of 10+ years of relevant ServiceNow experience

Key Responsibilities

Own and drive enterprise-wide ServiceNow and Enterprise Service Management (ESM) strategy, solutioning, and delivery for global clients across industries

Lead large-scale, strategic RFP/RFI/RFQ pursuits, ensuring differentiated, value-driven technical and commercial proposals

Define and govern end-to-end transformation roadmaps, including phased delivery models, resource strategy, capacity planning, and execution governance

Take accountability for deal shaping, pricing strategy, commercial structuring, negotiations, and SOW finalization for high-value, complex engagements

Drive portfolio strategy and business growth, including market research, budgeting, GTM strategy, and expansion of ServiceNow offerings and partnerships

Act as a trusted advisor to CXO-level stakeholders, influencing enterprise transformation and ServiceNow adoption strategy

Provide leadership in architecting integrated, scalable, and future-ready enterprise solutions across multiple service lines





Oversee requirement discovery, gap analysis, and solution alignment for large transformation programs

Drive thought leadership, innovation, and pursuit strategy, contributing to improved win rates and market differentiation

Lead executive-level solution defense workshops, articulating strategic value propositions and business outcomes

Oversee client demos, PoCs, and innovation showcases, highlighting ServiceNow capabilities, IPs, and accelerators/products

Provide strategic advisory on solution options, risks, and transformation approaches at enterprise scale

Govern the development of marketing collateral, solution assets, and industry-specific value propositions

Lead and oversee large, multi-geo ITSM consulting, transition, and transformation programs, ensuring delivery excellence, governance, and client satisfaction

Skills & Expertise

Deep expertise in Enterprise Business Analysis and Gap Assessment on ITSM tools (ServiceNow mandatory)

Strong command over ITIL frameworks and enterprise service management best practices

Extensive experience with SDLC methodologies: Agile, Waterfall, and Hybrid delivery models

Working knowledge of web technologies: HTML, XML, JavaScript, Glide Objects

Robust understanding of enterprise architecture, integrations, and ServiceNow ecosystem capabilities

Expertise in solution design, platform capabilities, and development technologies

Exceptional executive stakeholder management, communication, and global client engagement skills

Advanced proficiency in MS Office tools for executive reporting, proposals, and presentations

Certifications (Preferred)

Certified ServiceNow System Administrator

ITIL V3 / ITIL V4 Regards

Divya

📌 ServiceNow Solutions / Enterprise Service Management (Bengaluru)
🏢 Cognizant
📍 Bengaluru