ServiceNow ITSM Developer / Consultant

Location: Mumbai (Hybrid)

Employment Type: Full-time

Experience: 3-6 Years

Work Model: Hybrid - Mumbai office (2 to 3 days/week onsite as per project requirements).

Interview Process:

- Round 1: Technical Interview (Virtual)
- Round 2: Technical / Managerial Interview (Face-to-Face)
- Round 3: HR Discussion

Role Overview: We are looking for a skilled ServiceNow ITSM Developer / Consultant with hands-on experience in implementing, customizing, and supporting ITSM modules within the ServiceNow platform. The ideal candidate should have strong technical expertise, a good understanding of ITIL processes, and experience delivering enterprise ServiceNow solutions in an Agile environment.

Key Responsibilities:

- Design, develop, configure, and customize ServiceNow ITSM applications based on business requirements.
- Configure and enhance Incident, Problem, Change, Request Management, Service Catalog, Knowledge Management, CMDB, and SLA Management modules.
- Develop Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, ACLs, and Flow Designer workflows.
- Create and maintain Catalog Items, Record Producers, Variables, Variable Sets, and Catalog Client Scripts.
- Build and support integrations using REST/SOAP APIs, IntegrationHub, and MID Server where applicable.
- Develop reports, dashboards, and performance metrics to support operational and business reporting.




- Perform GlideRecord-based scripting and server-side/client-side scripting for platform automation.
- Troubleshoot platform issues, perform root cause analysis, and provide timely resolutions.
- Collaborate with business stakeholders, architects, QA teams, and cross-functional teams throughout the SDLC.
- Participate in Agile ceremonies including sprint planning, backlog refinement, daily stand-ups, reviews, and retrospectives.
- Ensure adherence to ITIL best practices, ServiceNow development standards, and governance guidelines.

Required Skills

- 3 to 7 years of overall IT experience with 3+ years of hands-on ServiceNow ITSM development experience.
- Strong expertise in Incident, Problem, Change, Request, Service Catalog, Knowledge Management, CMDB, and SLA modules.
- Proficiency in JavaScript, Glide APIs, GlideRecord, Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, and Flow Designer.
- Experience with REST/SOAP integrations and ServiceNow integration capabilities.
- Good understanding of ITIL processes and enterprise IT service management practices.
- Experience working in Agile/Scrum delivery environments.
- Robust problem-solving, debugging, communication, and stakeholder management skills.

Candidates with strong ServiceNow ITSM development expertise, integration experience, and enterprise implementation exposure will be preferred. Share resume: [email protected]

📌 Servicenow ITSM Developer (Mumbai)
🏢 Net2Source
📍 Mumbai