ServiceNow Developer / ServiceNow IT Service Management (ITSM) Engineer

Experience: 46 Years

Job Summary:

We are looking for a skilled ServiceNow Developer / ITSM Engineer with 46 years of hands-on experience in designing, developing, and supporting ServiceNow solutions. The ideal candidate should have strong expertise in the ServiceNow IT Service Management (ITSM) module, platform customization, workflow automation, and integration with enterprise applications.

Key Responsibilities:

- Design, develop, configure, and maintain applications on the ServiceNow platform.
- Customize and enhance ServiceNow ITSM modules to meet business and operational requirements.
- Develop workflows, business rules, client scripts, UI policies, and catalog items.
- Configure Incident, Problem, Change, Request, and Knowledge Management processes.
- Collaborate with business stakeholders to gather requirements and deliver scalable ServiceNow solutions.
- Develop and support integrations between ServiceNow and third-party enterprise applications using REST/SOAP APIs.
- Perform platform upgrades, enhancements, and defect resolution while ensuring system stability.
- Troubleshoot production issues and provide timely support for ServiceNow applications.
- Follow ServiceNow development best practices, governance standards, and documentation processes.
- Participate in testing, code reviews, deployment activities, and continuous platform improvements.

Required Skills & Experience:

- 46 years of hands-on experience with the ServiceNow platform.




- Strong expertise in ServiceNow IT Service Management (ITSM) modules.
- Experience configuring and customizing:

1.

Incident

Management

2.

Problem

Management

3.

Change

Management

4.

Request

Management

5.

Service

Catalog

6.

Knowledge

Management

- Hands-on experience with:

1.

Business

Rules

2.

Client

Scripts

- UI Policies
- UI Actions
- Workflow/Flow Designer

6.

Script

Includes

- Experience developing and consuming REST and SOAP web services.
- Good understanding of JavaScript and ServiceNow scripting concepts.
- Familiarity with ServiceNow platform administration, security, and access controls.
- Experience with platform upgrades, release management, and application deployments.
- Solid troubleshooting, debugging, and problem-solving skills.

Preferred Skills:

- Experience with Service Portal, IntegrationHub, Flow Designer, or Automation Engine.
- Exposure to Agile/Scrum development methodologies.
- ServiceNow Certified System Administrator (CSA) or Certified Application Developer (CAD) certification is an added advantage.

Primary Skill:

- ServiceNow IT Service Management (ITSM)

Preferred Competencies:

- Strong analytical and problem-solving abilities.
- Excellent communication and stakeholder management skills.
- Ability to work independently as well as collaboratively within cross-functional teams.
- Commitment to delivering high-quality, scalable, and maintainable ServiceNow solutions.

📌 ServiceNow ITSM Developer (India)
🏢 SYSMIND
📍 India