- Work with teams (IT, Functional TA and HRIS) to ensure current state process documentation for ServiceNow Onboarding/Offboarding Journeys is up to date, visible and accessible
- Review and help document new and previously requested enhancements, set up a explicit and concise model and cohesive 1-3 year roadmap for Onboarding/Offboarding enhancements
- Provide oversight and advisory and improvements on Tier 3 (last step before IT escalation) troubleshooting and support for case management. Educate and upskill team on troubleshooting and support identify training opportunities.
- Review processes and help review and enhance or create documentation, both for my People Technology Team ongoing use as well as upstream in the process
- Upskill People Technology support team members
- Review and Recommend (and ideally implement) improvements to the way we engage our Regional Stakeholder groups in how we support and steer the product direction.
- Identify areas for platform improvement
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.