Responsibilities

ServiceNow Functional Testing

- Analyze requirements and design functional test cases for ServiceNow modules (ITSM, ITOM, CSM, HRSD, CMDB, etc.)
- Execute manual and exploratory tests on ServiceNow forms, workflows, UI actions, Service Catalog items, and business rules
- Validate data migration, import sets, transforms, and data integrity
- Perform upgrade testing to ensure customizations continue to work post–ServiceNow upgrades

Automation & Test Framework
- Develop and maintain automated test scripts using ServiceNow Automated Test Framework (ATF) or equivalent tools (Selenium, TestNG & Playwright)
- Automate UI, API, and end-to-end business workflows on the ServiceNow platform
- Create reusable test libraries, fixtures, and accelerators for ATF and external test frameworks
- Integrate automated tests into CI/CD pipelines (e.g. Jenkins, Azure DevOps)

API & Integration Testing
- Design and execute REST/SOAP API test cases for ServiceNow integrations with external systems
- Validate API contracts, authentication, authorization, payloads, error handling, and performance
- Perform end-to-end integration testing across microservices, middleware, and third-party services

Performance, Security & Compliance
- Conduct performance testing on critical ServiceNow processes and pages using tools such as JMeter or LoadRunner
- Validate access controls, ACLs, encryption, and security configurations in line with corporate policies
- Participate in vulnerability scans and assist with remediation verification

Quality Engineering Practices

- Employ shift-left testing by engaging in requirement reviews, design discussions, and early defect prevention
- Define quality metrics and gates for each sprint or release




- Track and report testing progress, defects, risks, and coverage to stakeholders
- Contribute to continuous improvement of QE best practices, standards, and playbooks

Collaboration & Communication
- Work closely with Product Owners, ServiceNow Developers, Architects, and Business Analysts to clarify requirements and acceptance criteria
- Facilitate defect triage sessions and support root-cause analysis
- Mentor junior testers and share knowledge of ServiceNow testing techniques
- Ensure traceability between requirements, test cases, and defects

Qualifications

Experience

- 3–8 years in software testing, with at least 2 years focused on ServiceNow testing
- Proven track record testing ServiceNow implementations, custom apps, and upgrades

Technical Skills

- Strong expertise in ServiceNow Automated Test Framework (ATF)
- Hands-on experience with ServiceNow UI, workflows, form configurations, business rules, and client/server scripting (JavaScript)
- Proficient in REST/SOAP API testing (Postman, SoapUI, or similar)
- Familiarity with ServiceNow integrations (MID Server, IntegrationHub, web services)
- Experience with data migration tools and strategies (Import Sets, Transform Maps)
- Working knowledge of CI/CD tools (Jenkins, Azure DevOps) and version control (Git)
- Positive understanding of Agile methodologies and DevOps practices
- Test management experience with tools such as Jira, TestRail, or Azure Test Plans

Preferred Skills

- ServiceNow certifications (CSA, CAD, CSDM, etc.)
- ISTQB or equivalent software testing certification
- Exposure to performance testing tools (JMeter, LoadRunner)
- Familiarity with ServiceNow Security Operations or Virtual Agent
- Basic scripting in PowerShell, Python, or TypeScript

📌 ServiceNow Functional Testing (Bengaluru)
🏢 Artech
📍 Bengaluru