JP ID

DLTJP00059378

Skill Name

ServiceNow Functional Product Manager

Positions

1

Level

Manager

Location

USI Locations

Experience 8-12 Years

Shift Time

11 AM to 8 PM or 2 PM to 11 PM IST as per business requirements ITS

Work Mode

Conversion

Primary Skills Secondary Skills

Key words to look in resume

Position Summary Level: Manager

As an experienced Analyst at Deloitte Consulting, you will be responsible for individually delivering high quality work products within due timelines.

Work You’ll Do

- Our practitioners will be able to maintain the specialization they have built to date in certain areas while also learning how it connects to broader issues in the market.
- We are committed to continuously supporting our practitioners as they build skills in either one specific part of our business or across the business – our Portfolio is structured to facilitate this learning.
- With Human Capital at the forefront of every organization and Industry, our people will have the ability to capitalize on some of the biggest trends happening today and support organizations working to leverage their greatest asset: their people.
- We will continue to help our people deliver world-class services, innovate on new solutions and products, and prepare them to address our clients’ most difficult challenges in the market.

erations and accelerate speed-to-value

Project Specific Role

- Work with teams (IT, Functional TA and HRIS) to ensure current state process documentation for ServiceNow Onboarding/Offboarding Journeys is up to date, visible and accessible
- Review and help document new and previously requested enhancements, set up a transparent and concise model and cohesive 1-3 year roadmap for Onboarding/Offboarding enhancements




- Provide oversight and advisory and improvements on Tier 3 (last step before IT escalation) troubleshooting and support for case management. Educate and upskill team on troubleshooting and support – identify training opportunities.
- Review processes and help review and enhance or create documentation, both for my People Technology Team ongoing use as well as upstream in the process
- Upskill People Technology support team members
- Review and Recommend (and ideally implement) improvements to the way we engage our Regional Stakeholder groups in how we support and steer the product direction.
- Identify areas for platform improvement

Qualifications Must Have Skills/Project Experience/Certifications

- 10 - 14 years of hands-on experience
- Experience with designing and developing ServiceNow workflows.
- Advanced ServiceNow technical skill - UI Policies, UI Macros, UI Pages, Client Scripts, Script Includes, Business Rules, Performance Analytics, Reporting &

Dashboards, email notification, ACL’s, Import Sets, Transform Maps and Update sets
- Good understanding of ServiceNow architecture and best practices
- Knowledge and experience with JavaScript, JSON, REST and SOAP
- Knowledge and experience with HR Service Delivery tools and third-party HR applications such as Workday, SAP/SuccessFactors, and Oracle etc. using Webservices APIs (REST/SOAP).
- Experience in developing large global enterprise ServiceNow instance
- Knowledge of ServiceNow upgrade, SSO will be plus.
- Proficient in Agile development and all phases of the Application Development Lifecycle
- Experience with software development support tools (e.g. Jira, Rally etc.)

Education

- BE/B.Tech/M.C.A./M.Sc (CS) degree or equivalent from accredited university

Location:
- Bengaluru/Hyderabad/Pune/Chennai/Kolkata

Shift Timings

- 11 AM to 8 PM or 2 PM to 11 PM IST as per business requirements

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