Position Overview:

The ServiceNow Software Asset Management (SAM) Qualified Developer is responsible for the technical implementation, configuration, and ongoing optimization of software license lifecycle management within the ServiceNow platform. This position requires advanced technical expertise with ServiceNow Publisher Packs, as well as Procurement integration through the Shopping Cart/Shopping Hub.

Key Responsibilities

ServiceNow SAM Pro Implementation

- Design, configure, and maintain the ServiceNow SAM Pro module, including software models, entitlements, and discovery patterns.

Tier-1 Publisher Management

- Configure, customize, and support Publisher Packs for complex software licensing, including:

- Microsoft: Manage Office 365 SaaS license consumption, SQL Server core-based licensing, and Windows Server infrastructure reporting.

- Oracle: Configure database cluster views, perform Oracle-specific license reconciliation, and generate Effective License Position (ELP) reports.

- IBM: Integrate with IBM License Metric Tool (ILMT) to monitor PVU-based licensing and maintain compliance across IBM software products.

Shopping Cart & Procurement Integration

- Integrate ServiceNow SAM with the Shopping Hub and Service Catalog to streamline software request fulfillment.





- Develop automated workflows for software deployment and license reclamation following catalog request approvals.

- Configure Asset Management and Procurement integrations to automatically create software entitlements from purchase orders.

Software Optimization & Compliance

- Build dashboards, reports, and automated reclamation candidate processes to identify underutilized software, improve license utilization, and reduce software spend.

Technical Qualifications

ServiceNow Platform Expertise

- Strong proficiency with JavaScript within the ServiceNow platform, including ServiceNow APIs, Business Rules, Script Includes, and Flow Designer.

System Integrations

- Experience developing integrations using REST/SOAP APIs and Integration Hub to connect ServiceNow with external vendor portals and inventory management systems.

Data Management

- Hands-on experience with Transform Maps and Data Loads to import and manage large volumes of entitlement data from legacy systems.

Certifications

- ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist - Software Asset Management (CIS-SAM) certifications are typically required.

Preferred Experience

- Experience supporting SaaS License Management for cloud-based software vendors.

- Working knowledge of ITIL v4 best practices, with emphasis on Service Request Management and IT Asset Management.

📌 Service Now Developer( Software Asset Management) (Bengaluru)
🏢 Carnation Infotech
📍 Bengaluru