02 Aug
|
Wipro BPO (A Division of Wipro
|
Hyderabad
02 Aug
Wipro BPO (A Division of Wipro
Hyderabad
- Management of daily activities of a team size of 200+ analysts - Engages in Customer Escalations - Ensures achievement of all system, team and individual Customer Service goals and standards - Manages Key performance indicators - Maintain complete knowledge of all service tasks and programs, as well as system and telecommunications capabilities - Responsible for administrative aspects including reporting - Superior communication (oral, written), presentation, and interpersonal skills - Demonstrated ability to develop and implement process enhancements including technology and performance - Ability to plan, prioritize, organize and communicate/sell effectively - Proficiency in Work-force management applications, Quality tools and technologies - Experienced in goal setting (defining and prioritizing specific, driving objectives) - Responsible for Process level compliance on various standards.
- Backup for the SDL in absence
📌 Service Operations Manager (Hyderabad)
🏢 Wipro BPO (A Division of Wipro
📍 Hyderabad