Service Manager –

Manage day-to-day operations of the automobile service workshop.

Lead and supervise Service Advisors, Team Leaders, Technicians, and Front Office staff.

Ensure high customer satisfaction (CSI) by delivering quality service and timely vehicle delivery.

Monitor workshop productivity, efficiency, and turnaround time (TAT).

Handle customer complaints and ensure effective resolution.

Ensure compliance with OEM service standards, warranty procedures, and audit requirements.

Plan manpower allocation and monitor technician performance.

Maintain workshop safety, housekeeping, and 5S standards.

Monitor spare parts availability and coordinate with the Parts Department.

Analyze service performance through KPIs such as labor sales, revenue, productivity, efficiency, repeat repairs, and CSI.

Train and develop team members to improve technical and customer handling skills.

Prepare daily, weekly, and monthly MIS reports and achieve business targets.

📌 Service Manager (Chennai)
🏢 SRILAKSHMI AUTOMOBILES PRIVATE
📍 Chennai