We are urgently looking for Service Manager for our Shillong branch:

- BTech in Mechanical/ Diploma in Automobile/ Mechanical Engineering

- Posses good people handling and leadership skills.

- Product and general Automobile Business knowledge.

- Proven customer relations skills both in person and over telephone.

- Good time management.

- Good Administrative skills

- Location- Highland Toyota, Shillong

:

- To monitor Service Fill rate on daily basis.

- To conduct regular surveys of competitors in the local market.

- To prepare and submit accurate KPI report by end of every month.

- Identify potential Service &
- Service Parts marketing opportunities.

- Support the Service Advisors during morning and afternoon rush
- To audit & review General Tools and Equipment maintenance register every month.

- To audit & review open and closed Repair Order on a daily basis.

- To monitor & audit ToyotaWarranty Claims on monthly basis.

- Ensure a safe working environment

- Maintain a clean and orderly Customer Service Department.

- To audit the results of Quality Control Inspections
- To monitor Field In-formation report sent to TKM




- To audit & ensure all required Special Service Tools are available and in good working order.

- Monitor &

- Ensure that all vehicles are fitted with adequate courtesy items (Floor Mats, Fender Covers &
- Seat Covers)

- Acknowledge good performance.

- Conduct regular Technician meetings
- To conduct regular internal meets between parts, service & sales.

- Monitor, record the causes of Repeat Repairs

- Maintain explicit and open communication between service shop job-controller, Service Advisors and Parts Department.

- Monitoring product technical bulletins and repair manuals.

- Lead, control and motivate the Customer Service Staff.

- Conduct Analysis of Market Competitors, Market Conditions &

- Campaign Effectiveness.

- Train & advise Service Advisors possible sales and profit opportunities

- Ensure high quality service standards

- Meet dealerships sales goals (various).

- Establish Yearly Staff Training Targets

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Service Manager- Shillong
🏢 GODSPEED SUZUKI
📍 Shillong