Job Summary :

To manage and impact improvement in the Affluent Clients Service parameters and the delivery of client experience so that Affluent Banking becomes a benchmark in customer service for premium banking customers in the industry.

Responsibility Areas :

- Support in managing all Private Bank sales and service activities for the assigned region

- Provide complete and comprehensive information to customers on products, services and ensure best services are provided to them

- Analyse clients cash, capital, and investment needs

- Monitor the performance of client accounts and suggest ways to improve returns

- Ensuring appropriate control framework is in place and operations risk are properly managed

- Automating key activities of the business to gain efficiency in delivery

- Streamlining of the digitization activities in the process

- Assure adherence to the guidelines set by the bank

- Ensure bank meets the audit, compliance regulatory requirements

- Gather latest Market intelligence and track benchmark against best practices in competitor banks





- Manage and improve the customer journey and partner experience to differentiate the bank from competition

- Evaluate the feasibility of Digital enablement from offering, channel process point of view and ensure its implementation to improve overall operational efficiency

- Collaborate with other departments and functions to provide best-in-class products and service offerings to the customer

Preferred Skill Set :

- Prior experience in managing Service Delivery and client experience agendas roles at a level of geographic zone / pan-India central role

- Will bring a mix of business acumen and Service orientation to be able to create service excellence as a culture with a view to enhance business value

- Excellent communication, analytical & reviewing skills

- Inter-personal coordination & Team Player

- Previous exposure to CRM systems and Finacle is a critical skill.

- Excellent ability to use Excel and PowerPoint

Interested candidates cand share their resume at [email protected]

📌 Service Relationship Manager- Affluent Banking (Jaipur)
🏢 IndusInd Bank
📍 Jaipur