Overview Mayflower Hospital is seeking a highly professional, service-oriented, and result-driven individual to manage front office operations while supporting patient acquisition and coordination activities. The role requires excellent English communication skills, strong interpersonal abilities, and a patient-centric approach to ensure a seamless experience for all patients and visitors.

Key Responsibilities Front Office Management · Welcome and assist patients, attendants, and visitors in a qualified and courteous manner. · Manage appointment scheduling, registrations, and patient records. · Handle inbound calls, emails, and digital inquiries efficiently. · Coordinate with consultants, nursing staff, and other departments to ensure smooth patient flow. · Maintain accurate documentation and front office reports. Sales & Patient Coordination · Respond to inquiries regarding hospital services, consultations, and treatment programs. · Provide accurate information about hospital facilities, specialties, and healthcare offerings. · Conduct timely follow-ups with prospective patients and convert inquiries into appointments. · Build and maintain strong relationships with patients through effective communication and service. · Track inquiries, follow-ups,



and conversion status to support business objectives. · Contribute towards patient acquisition and revenue growth initiatives.

Patient

Experience · Ensure a positive and seamless patient experience at every touchpoint. · Address patient concerns promptly and professionally. · Maintain the highest standards of confidentiality and patient care.

Qualifications & Experience · Graduate in any discipline. · 2–5 years of experience in Front Office, Patient Coordination, Customer Service, Counseling, Hospitality, Healthcare Services, or Sales. · Experience in hospitals, healthcare institutions, fertility centers, or premium service industries will be preferred.

Skills Required · Excellent verbal and written communication skills in English. · Strong interpersonal and relationship management abilities. · Customer-focused and service-oriented mindset. · Good organizational and coordination skills. · Proficiency in MS Office applications. · Ability to work efficiently in a fast-paced environment.

Compensation Salary will be commensurate with qualifications, experience, and industry standards.

📌 Service Excellence Coordinator (Junagadh)
🏢 Mayflower Women's Hospital
📍 Junagadh