Role & responsibilities

Study and analyze to improve Service delivery, bring down service cost to consumer & channel partner, Site Assessment, Trial product study, report chronic complaints to immediate supervisor for corrective & preventive action. Co-ordinate with service and sales team to resolve service complaints and to ensure customer delight

- Facilitate Dealers and Authorized service centers (ASCs) for speedy service delivery and with technical and service back up.
- Assess field performance of products through field visits against our specifications; Highlight the field deviations and providing necessary technical guidance to dealers and shop mechanics
- Monitor spares stock at dealer shop for fast moving items against fixed reorder levels
- Interact with area mechanics for product feedback on construction, performance and service aspects in comparison with successful competitors

Preferred candidate

- Electrical and Mechanical knowledge in Pumps and the complete system / Induction Motor, Diagnosis, Process knowledge & People management.
- Valuable listener, Patience, Decision making, Apathy for consumer, diagnosis of faulty pumps, study and understanding site conditions, providing right solutions

📌 Service Engineer (Indore)
🏢 Samudra Pumps
📍 Indore