Role & Responsibilities:

- Act as the technical expert for testing machines across assigned regions, providing on-site and remote support to customers.

- Plan, execute, and document field trials, demos, and installation/servicing at customer sites in line with global SOPs and quality standards.

- Deliver product demonstrations, technical walkthroughs, and trainings for end-users.

- Work closely with sales and engineering teams to map customer requirements, tailor solutions, and define clear value propositions.

- Handle installation, commissioning, preventive maintenance

- Respond proactively to customer technical queries, issue escalations, and site challenges, ensuring high service SLAs and customer satisfaction.

- Coordinate and communicate technical issues during contract implementation,



ensuring timely closure and proper documentation.

- Collect and analyze local market demand, identify new use cases, and propose product or solution strategies to increase adoption.

- Customer engagement, client training, and travel readiness.

- Embedded Test systems and automation solutions across tube/pipe ,automobile component industrial applications.

- Solution mapping, value-based communication, and cross-functional collaboration.

Key Competencies

- Solid communication and presentation skills for customer-facing roles.

- High ownership of service quality, SLA adherence, and customer satisfaction.

📌 Service Engineer (Residential) (Delhi)
🏢 Shavish Group
📍 Delhi