Job Title: Manager / Sr. Manager After sales service coordination.

Department: Technical Services.

Location: Hyderabad

Qualification: B.E / B. Tech Mechanical / Electrical / Mechatronics

Experience: 7+ Years in CNC Machines After sales service coordination (Preferably in manufacturing, precision engineering or Machine tool manufacturing industries)

Employment type: Full time, permanent

Job Purpose

A Service Coordinator for CNC machines in after-sales service manages and coordinates customer service requests, breakdowns, and preventative maintenance schedules for CNC machinery. They ensure timely resolution of issues by assigning field service engineers and monitoring their progress, while also maintaining service documentation and customer feedback. Their role is crucial for maintaining customer satisfaction and machine reliability.

Key Responsibilities

• Handling Customer Service Requests:

Receiving and logging customer service calls, breakdowns, and requests for preventative maintenance.

- Assigning and Monitoring Field Service Engineers:

Allocating engineers to customer sites based on the nature of the issue and monitoring their progress until resolution.

• Troubleshooting and Problem Solving:

Assisting with complex technical issues related to CNC machines, including mechanical, electrical, and software aspects.

- Maintaining Service Documentation:

Keeping accurate records of service reports, installation logs, and customer feedback.

• Ensuring Customer Satisfaction:

Working to resolve issues promptly and effectively to maintain high levels of customer satisfaction.

• Collaboration:

Working with other departments (e.g., R&D;,



production) to address recurring issues and improve machine reliability.

- Training:

Conducting training sessions for internal staff and end-users on the operation and maintenance of CNC machines.
- Travel:

Traveling to customer sites for spare parts sales & service support and audits as needed.

• Spare Parts & After sales Service business

Maintaining all machines complete spare, wear parts list (BOM) under production programs, receiving and responding to customers spare and service requirements, providing techno-commercial offers & achieving spare and service revenue targets.

• Team & Compliance:

Guide and train junior technicians and sub- ordinates.

Key Skills and Competencies

- Technical Knowledge:

Robust understanding of CNC machine operation, maintenance, and common issues. • Customer Service Skills:

Excellent communication, interpersonal, and problem-solving skills.

- Organizational Skills:

Ability to manage multiple tasks, prioritize effectively, and maintain accurate records.

• Technical Skills:

- Experience with troubleshooting and resolving issues with CNC machine components (e.g., mechanical, electrical, software)
- Experience in MS Office and PPT Presentations.
- Hands- on experience with hydraulic, pneumatic, lubrication and electrical systems.
- Familiar with TPM principals, maintenance KPIs and improvement methodologies.
- Good communication and vendor coordination skills.
- Analytical mindset with problem-solving abilities.

Desirable Qualifications (Optional):
- Certification in CNC programming or maintenance.

Exposure to industry 4.0 tools or CMMS systems

📌 Service Engineer (Hyderabad)
🏢 Lokesh Machines
📍 Hyderabad