Hello, Please go through the JD, please do visit our website (https://www.vatransformer.com/) & Job timing are 11:00 am to 08:30 from VTI, Vadodara.

: · Install, maintain, set up, troubleshoot, and configure PCs, laptops, and networked printers, · including Zebra printers, barcode scanners, and other peripherals. · Perform system administration for all PCs, laptops, scanners, and other networked devices, as assigned. · Manage service desk tickets on time using the JIRA system. · Open/Close and update incident history via JIRA Service Desk, or other Helpdesk applications,as assigned. · Backup/Restore user profiles and data in compliance with assigned procedures. · Document, maintain, upgrade, or replace hardware and software. · Adhere to naming standards and labelling of all assets. · Adhere to end-user ITSM support standards and procedures to ensure priorities and goals are met. · Respond to end users issues via phone, email, and computer chat · Run diagnostics, install, make changes, and repair computer hardware, printer, network devices, and software to resolve end-user-reported issues.



· Follow up with end-users to ensure problems are resolved.

Qualifications: · Bachelor's or Graduate's Degree in computer engineering, computer science, engineering, or information systems – · Basic understanding of networking, troubleshooting skills, Microsoft Office suite, Windows 7, 10 & 11, and Antivirus software. – · Ability to think logically and to analyse, troubleshoot issues, and implement appropriate corrective action. · Ability to plan, organize, and coordinate work assignments. – · Ability to work well independently and in a team environment. – · Ability to interact positively with internal and external customers. – · Excellent English oral communication skills, as well as using correct grammar, spelling, punctuation, and required formats. – · Ability to multi-task.

- IT certifications are a plus – 2 to 4+ years of experience working in a help desk workplace – Best Regards

📌 Service Desk Engineer (Vadodara)
🏢 Virginia Transformer
📍 Vadodara