Responsibilities

Certain responsibilities related to Level 1 and Level 2 Service Desk Support are identified briefly below:

- 24x7 Level 1 IT Service Desk support through Phone, Chat, Email, Voicemail & Web (Self-service)
- Provide Incident, query and service request management and monitoring (incl. escalation)
- Initial remote desktop support, user access management, password reset, Windows and OS support, etc.
- Review and Maintain internal Service Desk Support/knowledge Base
- Implement and Maintain self-service/self-help resources and services
- Report on known outage and service impacts

Location Hyderabad (Uppal) "Looking for Immediate Joiners"

Qualifications

Minimum qualifications

- College diploma or university degree in the field of computer science.
- Relevant work experience

Preferred qualifications

- Positive communication skills
- Familiar with ITIL framework.




- Beginning to intermediate knowledge of administration and troubleshooting of Microsoft Operating Systems viz. Windows 7, Windows 8 and Windows 10.
- Beginning to intermediate knowledge of installation and troubleshooting of the following software suites: Adobe, Microsoft Office and other productivity suites.
- Expertise in Active Directory administration, including creation of domain/exchange accounts.
- Excellent troubleshooting skills.
- Good interpersonal skills and attention to customer service.
- Ability to work effectively in a fast-paced environment.
- Ability to communicate effectively.
- Ability to effectively prioritize incidents and service requests.
- Ability to work in flexible hours based on business demands and on-call support in off business hours and on weekends, as necessary.

📌 Service Desk Engineer (Hyderabad)
🏢 Genpact
📍 Hyderabad