Senior Engineer - Cloud & Infra Management Job Title Service Desk Engineer Shift 24x7 Rotational Shifts Role Summary We are seeking a highly motivated Service Desk Engineer to provide Level 1 IT support to end users The candidate will be responsible for handling incidents service requests troubleshooting ITrelated issues and ensuring adherence to SLA commitments Primary Skills IT Service Desk Help Desk Support Incident Management ServiceNow ITSM Tools Microsoft Windows 1011 Office 365 Administration Active Directory AD Outlook Exchange Online Remote Desktop Support Basic Networking LANWAN VPN DNS DHCP Secondary Skills Azure AD Microsoft Intune SCCM Teams Administration Asset Management Knowledge Management Problem Change Management awareness Key Responsibilities Provide firstlevel technical support for hardware software and network issues Log categorize prioritize and resolve incidents using ServiceNow or other ITSM tools Handle user requests related to password resets account unlocks software installation and access management Troubleshoot issues related to Windows OS Office 365 Outlook Teams VPN and printers Escalate unresolved incidents to appropriate support teams Ensure compliance with agreed SLAs and ticket resolution targets Maintain accurate documentation of incidents and resolutions Provide excellent customer service and communicate effectively with users Required Qualifications Graduate in any discipline BTech BCA BE BSc MCA preferred

📌 Service Desk Engineer - IT Support (Mumbai)
🏢 Larsen u0026 Toubro Infotech Ltd (LTI)
📍 Mumbai