? Shift: Rotational shifts (Any 8.5 hours between 3:30 PM to 3:30 AM IST ).
? Work Mode: WFH (Must be based in Delhi NCR).
? Experience: Minimum 2 years of experience in a technical helpdesk support role (as an L1/L2).
Key Responsibilities:
- Handle Escalations: Troubleshoot and resolve complex technical issues escalated by global testing centers via phone, email, and chat.
- Root-Cause Analysis: Investigate underlying problems to prevent recurring system and software failures.
- Mentor L1 Support: Train Level 1 analysts, identify skill gaps, and create Knowledge Base (KB) guides for faster resolutions.
What We’re Looking For:
- Tech Stack: Advanced knowledge of OS, networks, and PC hardware (IT certifications like A+, MCP, or Cisco are a huge plus!).
📌 Service Desk Technician | US MNC (Gurugram)
🏢 Impetus Career Consultants
📍 Gurugram
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