Service Coordinator – 3-Wheeler Electric Vehicle Company

Key Roles & Responsibilities:

- Coordinate daily service operations and assign work orders to technicians.
- Schedule preventive maintenance and repair appointments.
- Act as the primary point of contact for customers regarding service inquiries, complaints, and follow-ups.
- Monitor workshop activities to ensure timely completion of service jobs.
- Maintain service records, job cards, warranty claims, and repair history in the DMS.
- Track spare parts availability and coordinate with the parts department for timely procurement.
- Follow up on pending spare parts, warranty claims, and repair status.
- Prepare daily, weekly, and monthly service performance reports.
- Ensure customer complaints are resolved within the committed turnaround time.
- Coordinate vehicle inspections, PDI (Pre-Delivery Inspection), and delivery readiness.
- Manage insurance claims, accident repair coordination, and RSA (Roadside Assistance) documentation.




- Maintain workshop documentation, service registers, and customer records.
- Coordinate with sales, logistics, and management for vehicle delivery and after-sales support.
- Handle courier dispatches and tracking for spare parts, chargers, batteries, and warranty returns.
- Communicate with customers regarding service updates, estimated delivery dates, and repair costs.

Skills Required
- Customer Relationship Management
- Service Operations Coordination
- Warranty & Claims Management
- Workshop Management
- DMS (Dealer Management System)
- Inventory & Spare Parts Coordination
- Microsoft Excel, Word & Outlook
- Time Management & Multitasking
- Documentation & Report Preparation

Pay: ₹12,000.00 - ₹15,000.00 per month

Perks

- Cell phone reimbursement
- Commuter assistance
- Flexible schedule

Work Location: In person

📌 Service Coordinator (Maradu)
🏢 EVgo
📍 Maradu