Role & responsibilities

. Service Coordination & Customer Support

- Receive incoming service requests, regular maintenance tickets, and emergency breakdown calls from clients via phone or email.
- Schedule, assign, and track the daily movement of Field Service Engineers across Bengaluru to ensure customer issues are fixed quickly.
- Follow up with field engineers to collect service reports and close open customer tickets in the system.

2. Store & Inventory Management

- Manage the physical inventory in the storeroom, including incoming shipments of new systems, spare components, batteries, and tools.
- Issue tools and spare parts (such as PCBs, cables, and fuses) to field engineers and the in-house repair team, and make accurate logbook or digital entries for everything that leaves the store.
- Conduct weekly or monthly stock counts to ensure the physical stock matches our system records.

3. Vendor Coordination & Documentation

- Maintain transparent records of faulty components received from client sites and hand them over to the In-house PCB Repair Engineer.




- Coordinate with suppliers or the principal partner (Fuji Electric) to raise requests for new spare stock when parts fall below minimum levels.
- File and organize delivery challans, service bills, and inventory paperwork neatly.

Preferred candidate profile

- Education: Any Graduate (Open to B.Com, BBA, BBM, BA, B.Sc, Diploma, or equivalent).
- Must-Have Skills:
- Good organizational habits and the ability to multitask (handling calls while checking stock).
- Basic computer skills, including comfort with Microsoft Excel (for tracking data) and emails.
- Polite and professional phone behaviour to handle client calls smoothly.
- Fluency in Kannada and English is highly preferred to interact with both clients and local logistics partners.

Perks and benefits

- Fixed Salary: 15,000 to 22,000 per month (depending on skills and interview performance).
- Perks: Standard office perks, mobile SIM allowance for office calls, plus a Yearly Performance Bonus.

📌 Service Coordinator (Bengaluru)
🏢 Meimai Energy Solution - Sales u0026 Service of UPS
📍 Bengaluru