We are seeking an experienced, customer-centric, and highly professional Service Advisor / Body Shop Advisor to join our premium automotive dealership. The ideal candidate should possess exceptional English communication skills, in-depth technical knowledge of vehicle maintenance, mechanical repairs, collision repairs, and insurance claim processes. The candidate must be capable of delivering a world-class customer experience while achieving service conversion and revenue targets.

Key ResponsibilitiesCustomer ExperienceDeliver a premium, personalized customer experience that reflects luxury brand standards. Welcome customers professionally, understand their concerns, and provide accurate technical guidance. Build long-term relationships with customers through trust, transparency, and exceptional service.

Follow up with customers after service completion to ensure complete satisfaction.

Service

AdvisoryInspect vehicles and accurately identify maintenance and repair requirements. Explain technical issues in a clear and customer-friendly manner. Prepare detailed repair estimates and obtain customer approval. Coordinate with workshop technicians to ensure timely, high-quality repairs. Recommend preventive maintenance and value-added services to maximize vehicle performance and customer satisfaction.

Body Shop

OperationsAssess accidental damage and prepare detailed body repair estimates. Coordinate insurance claim intimation and documentation with insurance companies. Prepare and submit repair estimates using approved estimating systems.

Liaise with insurance surveyors to obtain approvals and expedite claims.



Maintain excellent professional relationships with insurance surveyors, adjusters, and insurance company representatives. Monitor repair progress and ensure compliance with OEM repair standards.

Deliver repaired vehicles after conducting quality checks and explaining completed work to customers. Sales & Business DevelopmentConvert walk-in inquiries into confirmed service and body repair jobs. Identify upselling opportunities including detailing, paint protection, ceramic coating, accessories, extended warranties, and preventive maintenance packages.

Achieve monthly service revenue, body shop sales, and customer retention targets. Generate repeat business through exceptional customer engagement and referrals. AdministrationPrepare job cards, repair orders, estimates, invoices, and insurance documentation accurately.

Maintain complete service history and customer records. Ensure compliance with dealership SOPs, OEM standards, warranty policies, and insurance procedures.

Required

QualificationsBachelor's degree or Diploma in Automotive Engineering, Mechanical Engineering, or a related field (preferred). 3–7 years of experience as a Service Advisor or Body Shop Advisor in a premium or luxury automotive dealership. Excellent spoken and written English. Strong knowledge of vehicle maintenance, diagnostics, mechanical repairs,



and collision repair processes.

Thorough understanding of insurance claim procedures, claim intimation, repair estimation, cashless claims, and approval processes.

Experience working with insurance surveyors and maintaining strong professional relationships. Strong sales, negotiation, and customer conversion skills. Proficiency with dealership management systems (DMS), estimating software, and Microsoft Office.

Key CompetenciesOutstanding customer relationship management. Professional appearance and etiquette. Excellent communication and presentation skills. Solid negotiation and closing abilities. Ability to handle premium clientele with confidence and discretion.

High attention to detail and accuracy. Strong organizational and multitasking skills. Team-oriented with a proactive approach to problem-solving. Ability to work effectively under pressure while maintaining luxury service standards.

Key Performance

Indicators (KPIs)Customer Satisfaction Index (CSI) Service and body shop revenue targets Walk-in customer conversion rate Insurance claim approval turnaround time Average repair order value Upselling performance Vehicle delivery turnaround time Customer retention and repeat business Minimal customer complaints and rework Preferred ExperienceExperience with luxury automotive brands such as Mercedes-Benz, BMW, Audi, Lexus, Porsche, Volvo, Jaguar Land Rover, MINI, or other premium OEM dealerships will be highly preferred. Familiarity with OEM repair standards, insurance coordination, and premium customer service practices is a significant advantage.

📌 Service Advisor (Ludhiana)
🏢 Pact Automobiles
📍 Ludhiana