- Own operational delivery of relationship surveys and customer listening programs, managing workflows including targeting, scheduling, distribution, reminders, and tracking.

- Oversee customer interview programs with scheduling, capacity planning, vendor support, and reporting.

- Manage VoC program KPIs, operational health metrics, and lead continuous improvement initiatives.

- Coordinate resolution of operational, data, workflow, and platform issues.

- Maintain governance, compliance, and operational controls.

- Develop and maintain playbooks, training materials, and self-service resources; deliver stakeholder onboarding and enablement.

- Support closed-loop feedback processes to improve accountability and link feedback to business actions.

Requirements

Must-Have:

- Bachelor's degree or equivalent experience.





- 5+ years of experience in customer feedback programs, research/CX operations, or program management.

- Hands-on experience with Qualtrics, Medallia, and Salesforce workflows.

- Robust program management, operational excellence, analytical, problem-solving, and communication skills.

- Proven experience managing cross-functional stakeholders and driving process improvements.

Nice-to-Have:

- Experience in Customer Success, Customer Experience (CX), or Customer Insights.

- Experience with enterprise-scale Voice of Customer (VoC) programs.

- Knowledge of training and enablement programs.

- Familiarity with customer research methodologies.

- Experience using analytics platforms.

📌 Senior VoC Program Manager (Bengaluru)
🏢 Accelon Consulting
📍 Bengaluru