– ServiceNow ITSM / Vulnerability Response (VR) Senior DeveloperPosition

ServiceNow ITSM / Vulnerability Response (VR) – Senior Developer

Experience

6–8 Years (Minimum 6 years overall experience with at least 1 year of hands-on experience in ServiceNow Vulnerability Response (VR) )

Employment Type

Contract

Location

Remote

(Candidates must be willing to collect their laptop from Bangalore, Mumbai, or Chennai office locations.)

Role Overview

We are seeking an experienced ServiceNow ITSM & Vulnerability Response (VR) Senior Developer to design, develop, and support enterprise-grade ServiceNow solutions. The ideal candidate should have strong expertise in ITSM, Security Operations (Vulnerability Response), ServiceNow scripting, integrations, and platform customization while ensuring compliance, automation, and operational excellence in a financial services workplace.

Key ResponsibilitiesITSM Development

- Design, develop, and enhance ServiceNow ITSM modules, including:
- Incident Management
- Problem Management
- Change Management
- Request Management
- Ensure solutions align with ITIL best practices and organisational governance.
- Improve service quality through SLA compliance, backlog reduction, and continuous process optimisation.

Vulnerability Response (Security Operations)
- Configure, implement, and support the ServiceNow Vulnerability Response (VR) module.
- Build automated workflows for vulnerability identification, prioritisation, assignment, and remediation.
- Integrate ServiceNow with vulnerability scanning tools such as Rapid7, Fortify , and similar security platforms.
- Support security reporting, compliance audits, and vulnerability lifecycle management.

ServiceNow Development & Customisation
- Develop and customise:
- Business Rules
- Script Includes
- Client Scripts
- UI Policies
- UI Actions
- Flow Designer
- Workflows
- Create scalable, maintainable,



and secure ServiceNow solutions.
- Troubleshoot platform issues and implement performance improvements.

Integration & CMDB
- Develop and maintain REST and SOAP integrations with enterprise applications.
- Support CMDB data integrity and cross-module integrations.
- Work with ITSM, SecOps, and other ServiceNow modules to deliver seamless functionality.

Reporting & Automation
- Build dashboards using Performance Analytics .
- Create reports for:
- SLA Compliance
- MTTR
- Vulnerability Metrics
- Operational KPIs
- Develop and maintain Automated Test Framework (ATF) scripts for release validation.

Managed Services Support
- Provide BAU support, enhancements, bug fixes, and production issue resolution.
- Participate in CAB meetings, governance reviews, and stakeholder discussions.
- Drive continuous service improvement initiatives.

Required Technical SkillsServiceNow
- ServiceNow ITSM
- Vulnerability Response (VR)
- Security Operations (SecOps)
- CMDB
- Service Catalog
- Flow Designer
- Workflows
- Performance Analytics
- Automated Test Framework (ATF)

Development
- JavaScript
- Glide APIs
- ServiceNow Scripting
- Business Rules
- Script Includes
- Client Scripts
- UI Policies
- UI Actions

Integrations
- REST APIs
- SOAP Web Services
- IntegrationHub (Preferred)

Security
- Vulnerability Management
- Security Operations
- Scanner Integrations (Rapid7, Fortify, Qualys, Nessus – preferred)

Required Certifications (Mandatory)
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist (CIS – ITSM) or
- ServiceNow Certified Implementation Specialist (CIS – Security Operations)

Preferred Qualifications
- Strong understanding of ITIL processes.
- Experience in Financial Services or Banking domain.
- Excellent troubleshooting and problem-solving skills.
- Strong communication and stakeholder management abilities.
- Experience working in Agile delivery environments.

📌 Senior ServiceNow ITSM Developer (6+ Years) / Vulnerability Response (VR) Mandatory
🏢 MindBrain
📍 Mumbai