- Develop and support ServiceNow ITSM modules (Incident, Problem, Change & Request Management).
- Configure and customize ServiceNow applications and workflows.
- Implement and manage Vulnerability Response (VR) solutions.
- Build integrations with enterprise systems using REST/SOAP APIs.
- Create dashboards, reports, and support BAU enhancements.
- Ensure SLA compliance and participate in release and governance activities.
Mandatory Certifications:
- ServiceNow Certified System Administrator (CSA)
- CIS – ITSM or CIS – Security Operations