Indel Honda is seeking a customer-oriented and technically knowledgeable Service Advisor to act as the primary point of contact between customers and the service workshop.
The Service
Advisor is responsible for understanding customer concerns, preparing job cards, coordinating with technicians, and ensuring timely vehicle delivery while delivering an exceptional customer experience.
Key Responsibilities
- Welcome customers and understand their vehicle service requirements.
- Inspect vehicles and accurately record customer complaints.
- Prepare job cards and explain the required repairs and maintenance.
- Provide service estimates, timelines, and obtain customer approval.
- Coordinate with workshop technicians to ensure efficient service execution.
- Keep customers updated on the progress of their vehicles.
- Deliver vehicles after service and explain the work carried out.