lead & drive excellent service delivery for the e-commerce BPO ops. Role focuses on ensuring superior customer experiences by maintaining the highest quality standards, implementing best practices, and fostering a culture of continuous improvement.
Required Candidate profile
14 years exp in the BPO industry managing quality operations. Must have managed quality for international customer service operations. Exp aggregating and analyzing customer feedback is preferred.
📌 Senior Quality Manager (Chennai)
🏢 Ziphertech
📍 Chennai
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