About The Role At Sangoma, we're looking for a Senior QA Engineer who is passionate about delivering high-quality software and exceptional customer experiences. In this role, you'll play a critical part in ensuring the quality, reliability, scalability, and performance of our cloud communications platforms and frontend applications. You'll work closely with Software Engineering, Product Management, DevOps, Technical Support, and fellow QA engineers throughout the software development lifecycle.

Beyond testing, you'll contribute to improving QA processes, expanding test coverage, mentoring junior team members, and driving continuous quality improvements across our products.

Key Responsibilities Design, develop, and maintain comprehensive test plans, test cases, and test scenarios for UCaaS, CCaaS, and frontend applications

Execute functional, regression, integration, system, API, compatibility, performance, and end-to-end testing

Collaborate with Engineering, Product Management, DevOps, and Technical Support teams to identify, reproduce, troubleshoot, and resolve software defects and customer-reported issues

Analyze application behavior, logs, network traffic, and SIP traces to identify root causes and validate fixes

Verify new features, enhancements, and bug fixes to ensure they meet quality, functionality, and usability requirements

Participate in Agile ceremonies, including sprint planning, backlog refinement, sprint reviews, and release readiness activities

Contribute to improving QA processes, testing methodologies, documentation, and overall test coverage





Mentor junior QA engineers through technical guidance, code and test reviews, and best practice sharing

Maintain accurate test documentation and provide clear reporting on testing progress, quality metrics, and release readiness

Stay up to date with emerging QA tools, automation technologies, and industry best practices Requirements Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience

7+ years of experience in Software Quality Assurance, including testing complex VoIP, web, and cloud-based applications

Strong understanding of software testing methodologies, SDLC, Agile/Scrum practices, and QA best practices

Experience designing and executing functional, regression, integration, system, API, performance, and end-to-end testing

Hands-on experience with test automation frameworks such as Selenium, Playwright, or similar tools

Experience testing REST APIs using Postman, Swagger, or equivalent tools

Familiarity with CI/CD pipelines and DevOps tools such as Jenkins and GitHub

Experience using defect tracking and test management tools such as Jira, Zephyr, TestRail, or Xray

Strong experience analyzing application logs, network traffic, and debugging complex software issues





Working knowledge of SQL and databases for data validation and troubleshooting

Experience with UCaaS, CCaaS, VoIP, SIP, or real-time communications technologies is highly desirable

Excellent analytical, troubleshooting, and problem-solving skills

Strong communication and collaboration skills with the ability to work effectively across cross-functional teams

Ability to mentor junior QA engineers and champion QA best practices

Self-motivated with excellent organizational skills and the ability to manage multiple priorities in a fast-paced environment Benefits Why Join Sangoma? At Sangoma, we value our employees and provide benefits designed to support their skilled growth, financial security, and overall well-being. Health & Medical Coverage Comprehensive medical insurance to support you and your family's healthcare needs Work-Life Balance Flexible work schedules that help maintain a healthy balance between your qualified and personal commitments Financial Security Provident Fund (PF) perks and Gratuity in accordance with applicable statutory requirements Career Growth Opportunity to work on innovative telecom and cloud communication technologies while collaborating with experienced engineering and product teams Learning & Development Gain hands-on exposure to advanced VoIP, SIP, SBC, and gateway technologies while continuously expanding your technical expertise If you're passionate about software quality and enjoy solving complex technical challenges in cloud communications, we'd love to hear from you.

📌 Senior QA Engineer (Bengaluru)
🏢 Sangoma
📍 Bengaluru