Job Summary : We are looking for an experienced Sr. Director – PMO / Delivery Operations to lead large-scale EdTech delivery programs, operational governance, execution excellence, and cross-functional business delivery across the organization. The ideal candidate should come with a strong background in Program Management, PMO Governance, Delivery Leadership, and Operations Management, with the ability to manage both Content and Technology delivery functions within a rapid-paced EdTech setting.

The candidate should have a strong understanding of digital learning ecosystems, content development lifecycle, instructional design workflows, product/technology delivery, engineering execution, and client-facing program management. Prior experience in EdTech domain will be strongly preferred, though leaders with exposure to managing large-scale learning/content + technology delivery environments will also be considered. The role requires a highly execution-driven leader who can manage enterprise delivery operations, multi-functional teams, customer relationships, operational governance, and business-critical delivery programs at scale.

Key Responsibilities Program & Delivery Leadership - Drive end-to-end execution of multiple strategic delivery programs across Content, Technology, Product, and Operations teams.

- Ensure projects and programs are delivered within defined timelines, quality benchmarks, and business objectives.
- Establish and drive strong PMO governance frameworks, execution discipline, and delivery processes across the organization.
- Manage delivery operations across multiple parallel workstreams while ensuring operational efficiency and customer satisfaction. EdTech Delivery & Content Operations - Manage large-scale delivery operations involving digital learning content development, instructional design, media production, learning experience design, and content execution teams.
- Ensure seamless execution of end-to-end learning content development lifecycle, from design to final delivery.
- Work closely with Instructional Design, Content Development, Learning Experience, Accessibility, and Media teams to drive operational excellence.
- Strong understanding of EdTech delivery ecosystem, digital learning solutions, content production workflows, and learning product development.

Technology

Delivery & Engineering Operations - Work closely with Engineering and Product teams to ensure smooth execution of technology delivery programs.

- Good understanding of Software Development Lifecycle (SDLC), Product Engineering, Cloud Platforms, DevOps processes, release management, and deployment cycles.
- Collaborate with Product, Engineering, QA,



Infrastructure, and DevOps teams to align delivery execution with business priorities.
- Oversee operational coordination between Content and Technology teams to ensure integrated delivery success. Client & Stakeholder Management - Act as a strategic interface between clients, business leaders, delivery teams, and executive leadership.
- Manage customer communication, delivery reviews, escalations, governance meetings, and overall account management.
- Build strong relationships with enterprise clients and ensure high levels of customer satisfaction and execution confidence.
- Handle stakeholder escalations and drive resolution in high-pressure delivery environments.

Cross Functional

Leadership - Lead large cross-functional teams across Content, Instructional Design, Product, Engineering, DevOps, Delivery, QA, and Operations.

- Build collaboration frameworks and ensure strong coordination across departments.
- Drive accountability, ownership culture, execution discipline, and delivery excellence across teams.
- Mentor delivery managers, program managers, and functional leaders. Metrics, Governance & Operational Excellence - Own organization-wide delivery metrics, dashboards, utilization tracking, productivity reporting, and project health reviews.
- Monitor operational KPIs, team performance, delivery efficiency, and execution quality standards.
- Drive process improvement initiatives to improve operational efficiency, reduce delivery bottlenecks, and enhance business outcomes.
- Strong command over Excel, dashboards, management reporting systems, and operational analytics.

Key Skills Required - Program Management &

• PMO Governance - Delivery Management &

• Operational Leadership - EdTech Delivery Management - Content Delivery &

• Learning Operations Management - Technology Delivery &

• Product Execution - Client Relationship &

• Stakeholder Management - Cross Functional Team Leadership - Project Metrics, Dashboards &

• Reporting - DevOps &

• Engineering Delivery Understanding - Operational Excellence &

• Process Improvement - Team Leadership &

• People Management - Escalation Management &

• Execution Discipline Preferred Background - Prior experience in EdTech companies, Digital Learning organizations,



Learning Services, Publishing, SaaS, or Technology Services companies preferred.

- Strong understanding of both Content Delivery and Technology Delivery ecosystems.
- Experience managing large delivery teams and enterprise clients.
- Exposure to global delivery models and multi-country stakeholder management will be preferred.

Ideal Candidate

Profile A highly execution-driven leader who understands both Content + Technology delivery, can manage large delivery organizations, drive operational excellence, work closely with enterprise clients, and scale delivery operations in a fast-growing EdTech environment. Our Offerings for Employee Benefits · Health Insurance for Employee+Spouse+Two Children+Parents · GPA – For Employee · Hybrid working · Compliance – PF and Gratuity About Academian Website: www.Academian.Com Academian is a carve out of an existing 22 years IT company – Intraedge Inc (www.Intraedge.Com) Academian is a service, products and learning development company in the education domain with a current headcount of 500+ team members. We are rapidly becoming a leading force in the education technology space.

We specialize in delivering innovative services, products, and learning development solutions tailored for the education sector. Our expertise spans across K-12, higher education, professional institutions, publishers, online program managers (OPMs), and corporate learning environments. At Academian, we combine deep industry knowledge with a product-oriented design approach, enabling us to craft high-impact learning experiences and technology solutions.

From content development and media production to strategic staffing and custom software development, we support every phase of the educational lifecycle.

Our Specialties Include

- EdTech Solutions: LMS, CMS, Custom Software, Cloud Architecture
- Digital Learning: Content Design, Learning Experience Design, Accessibility, Media Development
- Education Services: K-12, Higher Education, Workforce Development, Publishing & Prepress
- Strategic Services: Product Management, Strategic Consulting, Technology & Digital Transformation, Staffing. We’re passionate about shaping the future of learning—and we’re looking for talented, mission-driven individuals to grow with us. Join our team and be part of building meaningful solutions that make a real impact in education. EdTech with Academian | Your Digital Transformation Partner We deliver innovative EdTech solutions and craft custom eLearning experiences. Drive digital transformation with our advanced technology & DEIB commitment.

📌 Senior Project Director (India)
🏢 Academian
📍 India